Job Opportunities in Mexico

Job Description

The role of the Workflows Analyst is to automate service delivery by applying programming skills to build logical flows and smart forms to improve end user experience through digital workflows.

Main Responsibilities

• Design, build and test digital workflows to digitize and automate GES service delivery using Service Now automation platform
• Provide technical support on operating services
• Support the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configuration
• Ensure development standards and guidelines are followed
• Have a deep understanding in Service Now’s functionalities and modules and keep up to date in new released functionalities

Position Challenges

• Learning and understanding of digitization requirements
• Act as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutions
• Coordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreements
• Instill a continuous improvement mindset
• Challenge existing processes to drive optimization and standardization

Qualifications

• English language proficiency
• Academic Background: Systems Engineering Bachelor’s Degree or related
• Areas of expertise
  • 1+ years of experience working with multidisciplinary teams
  • 1+ years of experience in software programming related positions.
  • Experience developing web based solutions using Java Script, SQL, .NET, CSS3
  • Experience configuring in Service Now instances desired
  • Any Service Now certification(s) desired
• Soft Skills
  • Ability to effectively assess customer needs while consulting and building solutions
  • Time-management
  • Problem solving
  • Highly motivated and result-driven
  • Teamwork oriented

Internal/External Relations

INTERNAL

• GES Area Managers
• Procurement Area Managers
• GES Business Excellence Team
• Service Now Product Owners
• Business SMEs
• P&IT technical teams

EXTERNAL

• Service Now Partners and Consultants

CEMEX Diversity and Inclusion Statement

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.