Job Opportunities in Malaysia
September 15, 2024
Cognizant
Kuala Lumpur
FULL TIME
Process Executive (Content Reviewer) – Mandarin Language
Job Title: Process Executive (Content Reviewer) – Mandarin Language
Job Location: KL, Malaysia
Experience: 0-2 years
Day-to-day responsibilities:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
#LI-CTSAPAC
Job Location: KL, Malaysia
Experience: 0-2 years
Day-to-day responsibilities:
- Understand and remain up to date with client’s policies and guidelines & Review user reports regarding website content.
- Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner.
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality.
- Recognize trends and patterns and escalate issues outside policy.
- Fluency in English and Mandarin | Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive.
- Well-developed logic-based decision making and ability to triage and escalate borderline cases
- Excellent communication (verbal and written) & Quick learner and adaptable to learn new processes, concepts, and skills
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
- Passion for social media. Conversant with channels that provide on demand Video
- Must have some inclination/ viewpoint towards any/some of the following: - Social media regulation - Online free speech - Govt regulated Internet controls - Support for vulnerable sections of the society - EU policy making - Business process efficiency - Project management.
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
#LI-CTSAPAC
We regret to inform you that this job opportunity is no longer available
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