Job Opportunities in Malaysia
September 19, 2024
Baby Shop - Landmark Group
Johor Bahru
FULL TIME
Assistant Store Manager (Baby Shop South Key)
KEY RESPONSIBILITIES
Pay: RM4,000.00 - RM5,000.00 per month
- Customer Focus Effective resource planning for customer service
- Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
- Implements a high standard of customer focus within the store
- Regularly assesses customer service standards within store
- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
- Ensure customer needs are met and complaints/queries are resolved in a timely manner
- Provide customer satisfaction by delivering exceptional customer service
- Never say “No” to customer
- To work closely with Store Manager to achieve the revenue targets for the store.
- Achieve target productivity metric (sales per person per day, staff per sqft) for the store • Actively seeks ways to achieve or exceed store sales targets.
- Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.
- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas .
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
- To be well versed with the P&L of the store.
- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
- Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
- Oversee and monitor the inventory management in the store (stock availabililty, order management, back store management, stock movement within store.
- Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities.
- Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.
- Oversee cash transaction entry and management (petty cash, pos cash elements, change floats).
- Regularly audit own store administration and resolve any issues.
- Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
- Monitor and handle customer complaints and take corrective action in line with Company policy.
- Maintain high standards of visual appearance throughout the store including all non-retail areas.
- Maintain window and in-store displays to a high standard in line with merchandising guidelines.
- Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and nonmoving items).
- Execute price revisions within the store.
- Maintain a high level of store health and security for company assets, cash, stock and customer property.
- Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters
- Ensure store expectations and priorities are communicated to staff.
- Review and provide regular feedback on staff’s performance against expectations.
- Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses.
- Support induction of new recruits through buddy system.
- Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution.
- Oversee staff development and drive motivation levels of the store associates. Ensure effective resource planning and succession planning
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree, any field.
- Minimum 3-4 year(s) of managerial experience in the related field is required for this position.
- Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent.
- Strong driver and results driven.
- Excellent time management, multi-tasking and leadership skills.
- Good communication and inter-personal skills
Pay: RM4,000.00 - RM5,000.00 per month
We regret to inform you that this job opportunity is no longer available
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