October 16, 2024

Foyer

Leudelange

FULL TIME

Operations Administrator - Spanish speaker - M/F

Description Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer.
Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an increasingly competitive market, the Foyer Group remains true to its values: Trust, Excellence, Innovation, Integrity, Independence

You will guide clients, individuals and groups, through their initial application and ensure the smooth administrative handling of their insurance policies. You will be part of the Policy Administration team within the Operations department and work in accordance with internal guidelines and processes.
As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.

Responsibilities

Analyzing client’s needs and establishing appropriate contracts
Providing accurate international Customer Service both by phone and in writing to clients, distribution partners and HR Departments
Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation, overall department reporting
Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration
Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
Ensuring that the appropriate medium is used for both internal –and external communication
Acting as a point of contact for any query in regards to the administration of insurance policies
Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures and compliance

Qualifications

Relevant experience in Client Services/ Administration preferably in the insurance sector
Able to clearly and comprehensively outline complex issues both verbally and in writing
Strong client service focus
Be able to work in a team as well as autonomously
Excellent organizational skills and the ability to manage own work efficiently
Ability to meet deadlines and prioritize work effectively
Ability to work in a regulated environment and to respect the external and internal guidelines
Outstanding communication skills, proactive and solution oriented
Ability to maintain performance and positive relationships in stressful situations
Strong attention to detail and self-motivation
Good command of MS office products
Fluent English and Spanish - any other language would be an asset (French /Dutch/German)