October 22, 2024

Deloitte

Luxembourg

INTERN

Client and Brand Experience Trainee (m/f)

Your future team:
Our Quality & Excellence team is responsible for executing the Deloitte Luxembourg’s Voice of Client program, which monitors client experience across service lines (audit, tax and consulting) and recommends appropriate actions to the Firm’s Leadership. We collaborate with various departments (Marketing & Communications, Clients & Industries, Innovation, Human Resources, etc.) and support the Firm’s quality culture through internal performance assessments and communications.
We are currently seeking an Intern to join our team from mid-January 2025, aiming to make a constructive impact.

What will you do:
This position offers a variety of missions including:

Support the firm’s Voice of Clients Program: prepare client information, analyze client feedback
Assist with our talent and client experience surveys: participate in preparation and reportings
Engage in our internal communication activities (short articles, training sessions and events planning)
Monitor the progress of various programs (KPIs, overview files)

The recruitment process includes a one-hour business case (short analysis report and presentation, no specific preparation needed).

What about you:

You are enrolled in a Master’s degree in Business Administration, Management or another relevant field
You demonstrate excellent communication skills, both written and spoken in English and in French (mandatory)
You are able to build trust-based business relationships and maintain strict confidentiality (mandatory)
You have strong analytical skills and a keen attention to detail (mandatory)
You have advanced skills with Excel and Power Point; familiarity with Power BI is considered an asset.

Join us and...

Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment
Enjoy flexible work arrangements
Enjoy and promote diversity in our multicultural teams

What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.