Application Support

October 8, 2024

Roche

הוד השרון

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Scientific Support

Provide high level scientific support and operator training to customers on Roche Centralized and Point of Care Solutions products.
Handle and provide solutions on reagent and software problems due to customer complaints. When needed, documents of customers’ complaints or questions to be dispatched to 2nd level support or service.
Ensure follow-up until issue has been resolved
Provide emergency after-hours scientific and troubleshooting support.
Provide scientific documentation to customers

Training and Development

Participate in operator trainings and seminars and workshops (to enhance knowledge of instruments, Reagents & products and continuous improvement of support level)
Maintain and update product knowledge

Controlling and Reporting

Ensure immediate and appropriate documentation of customer communication in the CRM system in order to keep the local customer database up to date
Comply with the Corporate Complaint Management Process.
Participate in meetings with other teams (Technical Support, Sales & Marketing)

Business Development

Ensure customer satisfaction and long term customer loyalty by building trust & good relations.
Support and assist to identify business opportunities in the market

Essential/Minimum

B.S. Medical Laboratory Sciences, Histopathology, Biology, Chemistry or Biochemistry or work related experience
Fluent in Hebrew and English, (oral and written)
Technical vocabulary & terminology
Advanced computer skills (Windows and Microsoft Office)
Good knowledge and experience in histopathology dept. (Stains & techniques)

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

We regret to inform you that this job opportunity is no longer available