Working Model: Fully onsite The Company: Our client is a Heating and Plumbing Supplies company that supplies both trade customers and the public. Job Purpose: To provide customer service and knowledgeable sales advice on a very busy Trade Counter. The successful candidate will be responsible for greeting customers, assisting them in locating desired products, handling telephone inquiries, processing transactions, and maintaining a clean and organised counter area. Duties & Responsibilities · Provide sales support at the counter to plumbing contractors and homeowners. · Provide management with insights on product(s) demand, and inventory cycles, as well as dealings with manufacture reps/vendors to stay informed on up-to-date industry related product knowledge. · Candidate will take orders at the counter, by phone, or email, and ensure their orders are filled in order to provide timely and efficient order fulfilment and distribution. · Candidate will check stock to ensure that there is always an efficient supply of materials for customers’ demand. · Provide troubleshooting and technical support to customers at the counter, via phone and email. · Candidate will be able to locate and pull warehouse material that customers are looking for, as well as bid/quote material costs and lead times to customers for any sized construction project. · Advise customers regarding the products proper use. During problem escalations, act as a liaison between customers and product manufacturers’ representatives. · Candidate will assist the company's customer base at point of sale, and direct customers to contact product manufacturers’ support information regarding any questions on installations and warranty claims. Key Competencies & Skills · 2+ years of plumbing industry experience, related to plumbing and heating products · Strong understanding of plumbing industry specific product knowledge. · Sales support to help end users select optimal products that meet or exceed expectations for the intended products usage, dimensions, as well as lead times/scheduling needs. · Strong analytical skills. · Experience of scheduling materials during the construction process · Solid experience in problem analysis and resolution of product fulfilment and warranty problems. · Proven ability to function in a self-directed environment. · Must excel in a fast-paced, collaborative, agile environment where critical thinking, teamwork, and strong problem solving are required for success. · Professional manner · Strong verbal communication skills Package & Benefits: · Basic Salary: €35,000 - €38,000 depending on experience · Employee discount · On-site parking Job Types: Full-time, Permanent Pay: €35,000.00-€38,000.00 per year Benefits:
On-site parking
Work Location: In person Reference ID: Thermo Sales