Job Opportunities in Ireland

The Role : As the Receptionist at Só Hotels, your primary role is to ensure a welcoming and outstanding experience for our guests. You will be responsible for providing warm and personalised service during check-in, check-out, and throughout their stay. Additionally, you will excel in communication, both over the phone and through email, contributing to the overall positive impression of our hotel.
Reporting To : You will report directly to The Front office Manager/Supervisor (or such person as designated by management).
The Hotel:Lough Rea Hotel and Spa is one of the most highly recommended and well-known venues in Galway. Situated just outside the quaint town of Loughrea overlooking Loughrea Lake. Guests can enjoy the Rooftop Garden Bar and Sky Lounge, which boasts panoramic views of Loughrea Lake and the Galway countryside.
The hotels facilities consists of 91 bedrooms, Shore Island Spa, ample free car parking on site, Lir Bar & Brasserie, Abbey Restaurant, along a large conference suite and 6 breakout rooms catering for conferences up to 500 people.
One of Six properties within the Só Hotel Group, there are significant progression and development opportunities for ambitious and driven hospitality professionals.
Key Responsibilities include:

• Ensure that you receive a handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.

• Greet guests warmly and provide a positive first impression during check-in.

• Ensure the delivery of exceptional, personalised service to guests throughout their stay.

• Facilitate smooth and efficient check-in and check-out processes for guests.

• Demonstrate excellent communication skills, both over the phone and through email.

• Engage with guests to address inquiries, provide information, and enhance their overall experience.

• Uphold high standards of hospitality, creating a welcoming atmosphere for all visitors.

• Effectively address and resolve guest concerns or issues in a timely and professional manner.

• Collaborate with colleagues to ensure a seamless and coordinated guest experience.

• Maintain accurate records of guest interactions, reservations, and other relevant information.

• Demonstrate flexibility and adaptability to handle varying tasks and responsibilities as needed.

• Uphold a professional appearance and demeanour at all times, representing the hotel positively.

• Answer telephone calls promptly (within 3 rings) in a friendly and professional manner.

• Ensure that all reservations are correctly handled in line with rate management , check in policy and any other selling guidelines and procedures.

• Collaborate regularly with the Housekeeping Department to communicate changes or specific customer needs, such as requests for cots or extra beds.

• Coordinate with the Housekeeping Department to confirm the availability of thoroughly cleaned and inspected rooms, especially for early check-ins.

• Ensure a seamless handover during shift transitions, covering all necessary checklists, reports, and tasks related to accommodation management.

The Ideal Candidate:
· Proven experience as a Receptionist.
· Exceptional proven ability with Opera or Hotsoft.
· Outstanding communication skills
· Good understanding of useful computer programs.
Benefits:
· Employee discount at Só Hotel group properties.
· Career development and progression opportunities.
· Food allowance.
· Employee Assistance Programme
Job Type: Permanent
Benefits:

• Employee assistance program
• Food allowance
• On-site parking

Application question(s):

• Have you previous experience using either Opera or Hotsoft?
• Do you live in Ireland?

Experience:

• Hotel Receptionist: 1 year (required)

Work Location: In person