Product Support Engineer - North Dublin (AM18268) - Ireland Jobs Opening

September 16, 2024

North Dublin

OTHER & FULL TIME

Product Support Engineer - North Dublin.
This role entails 40% travel worldwide.
Key tasks and responsibilities:

Leading, managing and investigating field complaints while resolving them in a timely manner
Presenting data, metrics and escalation progress to cross-functional teams
Generate systematic plans to assist in troubleshooting and problem resolution of instruments
Be available to travel to customer sites and resolve hardware/software and workflow escalations in a professional and timely manner
Resolve technical problems using a data analytics approach while working closely with subject matter experts to identify root cause, enabling solutions to be developed
Be the Voice of the Customer and collaborate cross-functionally to develop and implement enhancements or new workflows improving reliability and performance
Have a thorough understanding of complex Medical Device equipment with proven in-depth knowledge of software and hardware problem solving.
Proven ability in the application of IT, electrical, mechanical, fluidic and system engineering principles
Ability to develop a thorough understanding of the instruments and the tests they perform using different assays

Interested applicants should have:

Bachelor’s degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software or similar) is required
Minimum of 3 years' relevant experience
Appreciation for the regulations in the medical device industry
Ability to lead investigations, manage and communicate progress to cross-functional teams
Hands-on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation
Experience in using analytical tools to perform data analysis to identify system performance issues, establishing trends and presenting data
Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organisation
Self-directing, goal oriented with a customer first approach and able to prioritise workload accordingly
Have excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations
Understanding of workflows and the operation of a clinical laboratory.
Voice of the Customer- eager to ensure customer pain points and frustrations are being addressed by the Business