PART 1: Role DetailsRole TitleInstallation TechnicianDepartment Virgin MediaReports ToTeam ManagerLocationCarlow
PART 2: Role Purpose After full training your focus will be on the installation and servicing of broadband and TV systems to homes and businesses across the Republic of Ireland, delivering exceptional customer service.
You need a full manual driver's license and be comfortable working at heights to be considered for this role.
Previous Customer facing experience is advantageous.
Benefits:
Pension plan
Life assurance - 4 times your annual salary
Career progression opportunities
Employee assistance programme
Refer a friend scheme
Maternity pay
Employee discounts - on hotels, gyms, electronics and more
Educational assistance
Long Service Awards
PART 3: Principal Responsibilities
Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
Installing telecommunication cable and equipment as per training
Deliver an excellent customer experience from initial phone call to job completion
Using field apps to report back on activity and works completed
Upskill and attending various training courses
Take due care to prevent loss or damage when working on a customer's property
Report any accident, incidents or damage that may occur and escalate any issue to Management in a timely manner
Track faults using devices and tools provided
Using power tools and ladders safely
Maintain a clean and presentable appearance always
PART 4: Person SpecificationExperience and Qualifications
A full manual driver's license is required
Full training provided
Experience using hand and power tools
Skills & Competencies (evidence of) Technical
Manual dexterity and problem-solving skills
Interpersonal
Excellent communication skills required
Business Skills
Time Management: must be able to plan and execute routine maintenance activities as well as responding to trouble shooting requests and unexpected equipment issues
Personal
Problem solving skills: A good technician can identify issues and source information to resolve issues quickly
KPI focused and willing to work flexible hours to meet the needs of the business
ACT 1
We regret to inform you that this job opportunity is no longer available