Job Opportunities in Ireland


September 13, 2024

MM Group

Cork

FULL TIME


Customer Service Manager

Req ID: 1519
Full-Time/Part-Time: Full-Time


MM is a global leader in consumer packaging. The Group provides packaging solutions for cartonboard and folding cartons with an attractive offer in kraft papers, uncoated fine papers, leaflets and labels. MM promotes sustainable development through innovative, recyclable packaging and paper products.
Our heart beats for talents - be one of them!
Job Purpose:
Working in and collaboratively with the Supply Chain Manager and Production and Logistics Manager to strategically align with customer delivery requirements. Reports and owner of action plans for generation of OTIF
Coach, mentor and develop the customer service team and functions through training, improvement process and analysis of current status to future status requirement.


Your Role
  • Monitor and develop the performance and potential of the team and provide the direction and motivation necessary to secure optimum commitment and competence
  • Project manager and delegation of project requirements within team
  • Assist the sales organization with the preparation of data for meetings and reports
  • Present departmental team performance overviews
  • Deal with customers queries and processing of customer sales orders daily and to the required standard
  • Involvement in standards improvements and progression with the customer services/commercial manager
  • Build excellent product knowledge and promote products/services that will benefit our customers
  • Closely liaise with the Sales Team to ascertain customer requirements/expectations
  • Draft any additions to SOP’s for approval with each customer to support process and SLA agreements
Your Profile
  • Planning and analysing to make objectives and operational decisions
  • Deliver objectives as agreed with standards and expectations
  • Open to change, development and new innovation
  • Document and Share learnings and processes
  • Motivates and sets positive examples to support and enable others to learn and develop
  • Excellent communication and influences to build relationships to achieving the end goal
Our Offer
Join our dedicated team of passionate colleagues who like to get things done!

We offer you a workplace in a stable environment at an international company which is an industry leader. In addition, interesting tasks with a high degree of management scope in a team that lives our values responsibility, performance and passion on a daily basis. Moreover, we offer individual development opportunities, a wide range of MM-Academy training courses and two home office days per week.

Interested? We look forward to receiving your CV.

Your Talent Advisor:
MM Fiber Packaging Ireland Limited
Pauline Ayres
(353) 867967055

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