Job Opportunities in Ireland
September 16, 2024
Ard-Ri Group
Tralee
FULL TIME
Customer Relationship & Operations Administrator
Henley stoves is part of the Ard Ri Group and is one of the leading stove suppliers in Ireland and the U.k. We are recruiting for a Customer relationship and operations administrator to join our team. The ideal candidate will have a plumbing background or a strong technical understanding of our products or the ability to develop same.
Main Purpose of the Role :Responsible for the reactive (customer support, queries, returns and complaints) and pro-active (process improvement) customer related items on a day-to-day basis. Providing Sales support to our sales team, dealing with queries, processing of orders etc
Relevant Skills & Requirements
1. Manage customer service department.
2. Customer support in dealing with service queries and coordinating returns.
3. Deal with any customer concerns in a professional manner and work with customers to increase our customer satisfaction score.
4. Provide sales support to our sales team members as required.
5. Work with team members on process definition, with responsibility for implementation including training and audit of such both internally and with customers and other external stakeholders.
6. Provide customer assets such as data sheets and technical drawings, videos, manual on frequent customer issues with assistance from the graphic / media team
7. Manage the warranty process.
8. Create and maintain databases of the items above.
Job Type: Full-time
Pay: €30,000.00-€34,000.00 per year
Benefits:
Main Purpose of the Role :Responsible for the reactive (customer support, queries, returns and complaints) and pro-active (process improvement) customer related items on a day-to-day basis. Providing Sales support to our sales team, dealing with queries, processing of orders etc
Relevant Skills & Requirements
- Strong phone contact handling skills and active listening.
- Customer support skills and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Good communication skills.
- Previous experience of process and training materials creation and implementation
- Strong knowledge of Microsoft Word, Excel and Outlook.
- Be eligible to work within the E.U
1. Manage customer service department.
2. Customer support in dealing with service queries and coordinating returns.
3. Deal with any customer concerns in a professional manner and work with customers to increase our customer satisfaction score.
4. Provide sales support to our sales team members as required.
5. Work with team members on process definition, with responsibility for implementation including training and audit of such both internally and with customers and other external stakeholders.
6. Provide customer assets such as data sheets and technical drawings, videos, manual on frequent customer issues with assistance from the graphic / media team
7. Manage the warranty process.
8. Create and maintain databases of the items above.
Job Type: Full-time
Pay: €30,000.00-€34,000.00 per year
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- On-site parking
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Tralee, CO. Kerry V92EH6E: reliably commute or plan to relocate before starting work (required)
- Eligibility to work in Ireland is a requirement of this role
- Customer service: 1 year (required)
We regret to inform you that this job opportunity is no longer available
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