Catering Assistant / Barista [Zen Café, St Luke's Hospital, Kilkenny]

September 4, 2024

Kilkenny

FULL TIME & OTHER

CATERING ASSISTANT /BARISTA
Reporting to: MANAGER/SUPERVISOR
Key areas of responsibility:

Serve customers efficiently and take payments
Assist in preparation of food, drinks and counters before, during and at the end of service
Provide inspiring standards of customer service and care

Specific Responsibilities:

To help in the planning, preparation, cooking and serving of menu items, and make beverages, including a variety of coffees, to a high standard
To carry out cleaning and washing, including table clearing, in order to ensure high levels of hygiene
To help ensure adequate stock levels, restock fridges and counter displays, assist with stock control and rotation, and avoid wastage

Customer Service:

To demonstrate the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables
To serve customers and correctly operate the till, avoiding unnecessary waiting times and till errors.
To give advice, guidance and recommendations to customers on menu choices, to ensure a positive experience and repeat business.
To be a positive ambassador for Zen Cafe, promoting Zen values through personal behaviours and interactions

Team Work:

To work flexibly as part of a team, assisting other team members and contributing to the smooth and efficient running of Zen Café, including covering for holidays and sickness absences for other staff, as required.
To support, guide and coach volunteer staff to become effective and valued members of the Zen Cafe team

Financial involvement:

In the absence of the Manager and Supervisor, to balance the till and complete an excel spreadsheet with relevant daily sales information
To be vigilant to ensure that stock items are held at all times in a hygienic and secure way

Health & Safety, Food Safety, the Environment:

Additional Responsibilities:

To take responsibility for contributing towards your own development, with the guidance of the Manager and Supervisor, and attend training courses, as identified and required. On the job training will be provided.
To be a positive ambassador for Zen Café
To attend to any other duties, as requested by the Zen Café manager and supervisor.
To complete tasks, as requested, in line with Zen Café policies, procedures, guidelines and management instruction.