Job Opportunities in Indonesia
October 15, 2024
Evermos
Yogyakarta
FULL TIME
Customer Support Team Leader
Responsibilities :
We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.
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Resolve user issues including follow up, make sure their issues are solved within SLA.
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Propose and negotiate the best solution for user issues with related teams or managers.
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Assisting Resolution Center manager in reporting for ticketing performance, users complaints, and feedbacks.
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Trained and coached agents on proper procedures and regulations regarding company policies
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Maintaining user satisfaction by providing excellence services.
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Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence.
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Proven work experience as a team leader or supervisor 1-2 years or at least senior CS more than 5 years experience
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Experienced in investigating and solving user complaints.
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Has an ability to analyze complaints and customer feedback issues and evidence findings.
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Strong communication skills (written and verbal).
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Ability to function independently and within a team environment.
We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.
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