October 11, 2024

Moladin

Surabaya

Branch Operations (Surabaya)

Description

Responsible for delivering a high-quality data entry process for loan applications and document uploads into the system.
Coordinate with various individuals such as surveyors, credit analysts, branch managers, and marketing teams to support operations.
Review loan applications to ensure data and document completeness, meeting target SLA times.
Safeguard all loan documents according to standard operating procedures and provide requested documents promptly for audits.
Safely store collateral documents temporarily at the branch before transferring them to the Head Office.
Act as a customer service representative at the branch, liaising with the Head Office's customer experience team to address customer issues and questions.
Responsible for day-to-day branch operations processing, including generating reports and reconciling payments and costs.
Ensure all contracts, payment information, and welcome packs are sent to customers promptly.

Requirements

At least a Bachelor's Degree from a reputable university with an excellent GPA, preferably in accounting, finance, economics, or business administration.
Proficient in Microsoft Office, including Word and Excel, with advanced knowledge of functions such as PIVOT and VLOOKUP.
Demonstrated experience in managing large data sets.
Meticulous attention to detail and adherence to given procedures.
Strong communication skills and ability to effectively communicate process recommendations in operational areas.

About Moladin
Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / Io T and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).
For further information about Moladin, please visit https://moladin.com

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