Job Opportunities in India

Must to have Skills-Python , Automation, Jenkins CI CD , Pipelines
Good to have Skills-Basic cloud skills, Azure /AWS

• Experience in leading L2/ L3 operations team with good knowledge on SDLC and STLC process.
• Strong understanding for QA concepts, testing techniques, automation tools and technologies.
• Must have knowledge on CI/ CD setup in Cloud infra (any cloud technology) , understand devops concepts with hands-on experience with tools / technologies of Jenkins, Grafana, Kubernetes, rancher etc. Understands the cloud deployment process and can work closely with devops team to define optimizations.
• Knowledge in programming languages – Could be any of Java, Python , groovy etc.
• Knowledge in Linux, windows platform and understands the Infra management process.
• Excellent communication skills and stakeholder management to collaborate with other teams (Engg teams, QA, Devops, client teams and Management) within the program.
• Ability to supervise, mentor, and guide the operations support team, providing leadership and fostering a collaborative work environment.
• Keen focus to identify areas for process improvement within operational support, implementing best practices to enhance efficiency and reduce downtime.

Key Responsibilities:

• Operational Oversight:

o Monitor key operational metrics and KPIs to ensure alignment with business objectives.
o Serve as the primary point of contact for escalation of operational issues, resolving them promptly and effectively.

• Team Management:

o Conduct regular performance reviews, identify training needs, and facilitate professional development for team members.
o Ensure adequate staffing levels are maintained to meet operational demands.

• Process Improvement:

o Develop and maintain standard operating procedures (SOPs) for operational tasks.

• Client & Stakeholder Coordination:

o Provide regular updates and reports to senior management on operational performance and challenges.
o Engage and collaborate with key stakeholder team to define workflow, reduce impediments for program delivery.

• Issue Resolution & Troubleshooting:

o Proactively identify, troubleshoot, and resolve operational issues, minimizing disruptions to business activities.
o Implement corrective actions and preventive measures to avoid recurrence of issues.

• Compliance & Documentation:

o Ensure all operations are in compliance with company policies and regulatory requirements.
o Maintain accurate and up-to-date documentation of all operational processes, incidents, and resolutions.