Job Opportunities in India
October 7, 2024
Journey Role Placement
OTHER & FULL TIME
Telecaller
Position: Telecaller/Call Center Representative
Job Description:
- Handle incoming and outgoing calls efficiently, maintaining a high level of professionalism and customer service.
- Address customer inquiries, provide accurate information, and resolve complaints or issues in a timely manner.
- Identify customer needs and offer appropriate solutions, products, or services to maximize customer satisfaction and sales opportunities.
- Follow established scripts and guidelines to ensure consistency and quality in customer interactions.
- Maintain comprehensive knowledge of company products, services, and promotional offers to effectively assist customers.
- Enter and update customer information accurately in the call center database or customer relationship management (CRM) system.
- Collaborate with team members, supervisors, and other departments to resolve complex customer issues or escalate them when necessary.
- Achieve individual and team targets for call quality, customer satisfaction, and sales conversion.
- Adhere to call center policies, procedures, and guidelines, including confidentiality and data security standards.
- Continuously enhance product knowledge, communication skills, and customer service techniques through training and professional development opportunities.
Requirements:
- High school diploma or equivalent (additional education or certifications in customer service or call center operations are a plus).
- Proven experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills.
- Active listening and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computer systems, call center software, and CRM applications.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as call center operations often require 24/7 coverage.
- Strong teamwork and interpersonal skills.
Job Types: Full-time, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
Job Description:
- Handle incoming and outgoing calls efficiently, maintaining a high level of professionalism and customer service.
- Address customer inquiries, provide accurate information, and resolve complaints or issues in a timely manner.
- Identify customer needs and offer appropriate solutions, products, or services to maximize customer satisfaction and sales opportunities.
- Follow established scripts and guidelines to ensure consistency and quality in customer interactions.
- Maintain comprehensive knowledge of company products, services, and promotional offers to effectively assist customers.
- Enter and update customer information accurately in the call center database or customer relationship management (CRM) system.
- Collaborate with team members, supervisors, and other departments to resolve complex customer issues or escalate them when necessary.
- Achieve individual and team targets for call quality, customer satisfaction, and sales conversion.
- Adhere to call center policies, procedures, and guidelines, including confidentiality and data security standards.
- Continuously enhance product knowledge, communication skills, and customer service techniques through training and professional development opportunities.
Requirements:
- High school diploma or equivalent (additional education or certifications in customer service or call center operations are a plus).
- Proven experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills.
- Active listening and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computer systems, call center software, and CRM applications.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as call center operations often require 24/7 coverage.
- Strong teamwork and interpersonal skills.
Job Types: Full-time, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Day shift
- Morning shift
- Night shift
- Rotational shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- English (Preferred)
We regret to inform you that this job opportunity is no longer available
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