A receptionist's job description includes a variety of tasks, such as:
Greeting visitors: Welcoming visitors in a friendly manner and directing them to the correct office or person
Answering phones: Answering and directing phone calls to the correct department
Taking messages: Screening calls and taking messages
Scheduling appointments: Scheduling meetings for employees and following up with appointments
Maintaining the reception area: Keeping the reception area clean and tidy, and stocking it with supplies
Handling correspondence: Handling office correspondence, including faxing, transcribing, and filing
Providing information: Providing information about products and services to customers, clients, and partners
Processing bills: Processing bills and helping clients with questions about their charges
Maintaining records: Keeping detailed records of visitor requests and calls received, and maintaining office records up to date
Performing other administrative tasks: Performing other administrative duties, such as organizing equipment, making travel arrangements, and preparing presentations