Job Opportunities in India
October 18, 2024
Grow4sure consulting pvt ltd
FULL TIME
Sales Counselor (kolkata)
Job Title: Sales Counselor
Location: Kolkata -Southern Avenue
Department: Sales
Reports To: Sales Manager
Job Summary:
Vibes Wellness is looking for a motivated and customer-focused Sales Counselor to join our dynamic team. The ideal candidate will have a passion for wellness and a knack for building strong customer relationships. As a Sales Counselor, you will be responsible for educating potential customers about our wellness products and services, converting leads into sales, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Pay: ₹25,000.00 - ₹30,000.00 per month
Compensation Package:
Location: Kolkata -Southern Avenue
Department: Sales
Reports To: Sales Manager
Job Summary:
Vibes Wellness is looking for a motivated and customer-focused Sales Counselor to join our dynamic team. The ideal candidate will have a passion for wellness and a knack for building strong customer relationships. As a Sales Counselor, you will be responsible for educating potential customers about our wellness products and services, converting leads into sales, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Customer Relationship Management:
- Engage with potential customers through calls, emails, and in-person meetings to understand their wellness needs.
- Build and maintain strong, long-lasting customer relationships by providing personalized consultations and product recommendations.
- Provide detailed product and service information, addressing customer questions and concerns to ensure they feel confident in their purchase decisions.
- Sales Target Achievement:
- Meet and exceed monthly and quarterly sales targets set by the Sales Manager.
- Drive sales by effectively matching customer needs with the appropriate wellness solutions offered by Vibes Wellness.
- Maintain a pipeline of potential clients and convert inquiries into sales opportunities.
- Lead Generation and Follow-Up:
- Identify new sales opportunities through inbound lead follow-ups, outbound calls, and email campaigns.
- Follow up on leads generated through marketing campaigns, events, and digital channels.
- Stay updated on new product launches, promotions, and sales strategies to effectively promote wellness solutions.
- Product Knowledge & Training:
- Gain a deep understanding of the full range of Vibes Wellness products, including wellness programs, health supplements, and lifestyle services.
- Stay updated on industry trends and competitors' offerings to provide expert advice to customers.
- Assist in training new team members on product knowledge and sales techniques as needed.
- Customer Feedback & Service:
- Gather customer feedback and share insights with the product development and marketing teams to improve services and offerings.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction and retention.
- Assist customers with post-purchase queries, including billing, product usage, and renewals.
- Reporting & Data Management:
- Maintain accurate and up-to-date customer information in the CRM system.
- Prepare and present sales reports and forecasts to the Sales Manager.
- Provide insights on sales trends, customer preferences, and areas for improvement.
- Bachelor’s degree in Business, Marketing, Sales, or a related field.
- 2-3 years of experience in a sales or customer service role, preferably in the wellness, health, or lifestyle sector.
- Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
- Proven track record of meeting or exceeding sales targets.
- Ability to work in a fast-paced environment and manage multiple leads simultaneously.
- Familiarity with CRM systems and sales reporting tools.
- Passion for wellness and a proactive approach to learning about new products and trends.
- Problem-solving attitude with a focus on customer satisfaction.
Pay: ₹25,000.00 - ₹30,000.00 per month
Compensation Package:
- Performance bonus
- Morning shift
- wellness industry: 2 years (Preferred)
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