Job Opportunities in India
September 20, 2024
Genpact
FULL TIME
PD
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer - Fraud (Practitioner)!
We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.
Responsibilities
Handling Inbound & outbound calls & online applications
Respond to applicant questions & resolve issues.
Operate in compliance with laws & Regulations.
Dealing with complex solution-based calls.
Reading complex & sensitive customer situations and dealing with it accurately.
Consistently Deliver First Class Service.
Exceptional Time management skills.
Assess risks and investigate for fraudulent activity with a keen eye.
Qualification we seek in you!
Minimum Qualifications
Knowledge of all Latitude/GEM Finance Credit Card products & LFS host systems
Knowledge of AUS & NZ Privacy legislation
Previous Fraud/Scheme Chargebacks related experience
Excellent communication skills – verbal and written.
Should have sound computer knowledge.
Needs to be good at multitasking.
Shift Details
Weekend Shift Coverage – Yes
Working Hours: 8.5 Hrs
Shift window- 2 am - 3 pm IST
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on Linked In, X, You Tube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Process Developer
Primary Location India-Gurugram
Schedule Full-time
Education Level Bachelor's / Graduation / Equivalent
Job Posting Sep 20, 2024, 9:25:41 AM
Unposting Date Oct 20, 2024, 1:29:00 PM
Master Skills ListOperations
Job CategoryFull Time
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