Job Opportunities in India

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


Discipline: Markets Business Services
Role Type: Operations Support
Role Rank: Senior Associate

The opportunity
The Operations Support role is responsible for supporting the delivery of consistent operations processes, policies, and other operational administrative activities with the objective of driving the efficient functioning of the Markets organization, ensuring our people are empowered to relentlessly focus on winning in the market and deliver exceptional client service.
The position reports to the Operations Senior Specialist and will be aligned to one, or a portfolio of Markets teams, such as Sales Enablement, Pursuits, etc.
Depending on portfolio assignment, responsibilities may include supporting and heavily contributing to some or all of the following operations activities and processes:

• Annual budget planning and support
• Annual strategy planning process
• Supply chain processes (BRIDGE, procurement, contracting, invoicing processes)
• Support management Information reporting
• Talent pipeline support (recruiting, on/off boarding, year-end, succession planning)
• Support and/or contribution to Markets operations strategic initiatives
• Operations team Support (predominantly GDS)
• Global Integrated Planning, Annual G360 portfolio review, G360 succession planning
• Data management

Your key responsibilities
Essential Functions of the Job:
Some or all of the below will be applicable depending on the scope and alignment of the role.


Responsible for supporting the delivery of operational excellence across the following activities:

• Budget - support robust and transparent budget processes that drive enhanced investment decisions:
  • Support annual budget planning process, and contribute to the development of the annual budget plan to support delivery of annual priorities
  • Support team budget to within 2% of approved plan
  • Support event, expense and travel review and approvals
  • Support purchased/sold time plans
  • May deliver operational insights and guidance that drive investment decisions

• 
  Supply chain - support supply chain activities in alignment with growth and budget priorities, including source to pay processes (e.g., BRIDGE, procurement, contracting, invoicing)
• Reporting
  • Collaborate with MBS Integrated Planning and Reporting teams to drive adoption of centralized Markets reporting tools
  • Support the production of management information packs for leadership meetings, leveraging centralized Markets reporting tools
• Team collaboration channels
  • Support effective teaming through inclusive and trusted behaviors, enabling all operations team members to achieve their highest potential both individually and collective Support collaboration activities, e.g., team communications, maintain collaboration sites (e.g., Viva Engage (Yammer), Teams), support all hands calls, business planning events and strategic workshops including taking minutes and supporting follow up actions.
  • Collaborate with MBS Integrated Planning and Reporting teams to develop team specific financial reports
  • Support the execution of MBS Integrated Planning and Reporting teams approved team specific reporting processes, dashboards, and tools
• Integrated Planning and GAC processes – support and execute:
  • Integrated planning processes as defined by MBS Integrated Planning team
  • Annual G360/GAC processes as defined by the GAC/G360 team
  • Governance of Account attribute changes, e.g., Sector, GCSP, Market Segment etc.
• People operations
  • Support high people engagement through effective and consistent delivery of people related operational processes (as defined by MBS Operations & Reporting and Talent), e.g., operational processes aligned to recruitment, on/off boarding, secondments, inter-firm moves, mobility assignments, year-end activities
  • Work closely with local/global Talent to address/escalate people issues or procedures
  • Support inter-firm purchased/sold time engagement documentation
• Process improvement
  • Support MBS Operations & Reporting colleagues to improve, innovate and streamline operational solutions that accelerate speed to market and enable Markets functions to focus on revenue generation
  • Provide insight on business enablement operations solutions
  • Provide constructive challenge to drive the right outcomes aligned to objectives and wider EY business
• Project Management support of operations related initiatives and transformation/change programs aligned to Markets
• Team collaboration channels
  • Support effective teaming through inclusive and trusted behaviors, enabling all operations team members to achieve their highest potential both individually and collectively
• Support collaboration activities, e.g., team communications, maintain collaboration sites (e.g., Viva Engage (Yammer), Teams), support all hands calls, business planning events and strategic workshops including taking minutes and supporting follow up actions.

Analytical/Decision Making Responsibilities:
Some or all of the below will be applicable depending on the scope and alignment of the role.

• Anticipate operational business needs and proactively provide innovative ideas and solutions
• Ability to create project timelines, follow up on completion and manage outcome expectations
• Experience of conceptual problem-solving
• Assess and prioritize financial requests against limited/set budgets
• Provide proactive operations insight and guidance at all levels, making recommendations/problem-solving as issues arise
• Recommend operations solutions based on a solid understanding of firm and business objectives and needs analysis and own experience/knowledge.
• Apply knowledge of the business, resources, leveraging relationships, communications, and operational effectiveness to drive and deliver operations initiatives

Skills and attributes for success

• Experience of delivering operational excellence across most of the essential functions of the role
• Some budget management experience across a global matrix organization.
• Able to articulate and position operations issues and activities in the context of business issues and strategic priorities.
• Good program management skills
• Able to solve conceptual problems
• Able to overcome barriers and achieve results.
• Financial acumen with demonstrable ability to make practical recommendations
• Good interpersonal and communication skills; able to quickly establish personal credibility and influence.
• Experience working at a senior level in a fast-moving, client-driven environment
• Experience in supporting transformational change by engaging with and building strong, trusting relationships with stakeholders
• Strong oral and written communication skills
• Comfortable influencing without authority
• Able to work both independently and within virtual, broad-based teams
• Comfortable with ambiguity and managing conflicting priorities.
• Proactive, forward looking and comfortable with taking the initiative.
• A global mindset and ability to communicate and work effectively across cultures
• Resilient, agile and pragmatic under pressure
• Intermediate skills in Word, Excel and Power Point

Ideally, you’ll also have

• Travel may be required from time to time to complete assignments and meet with organizational leaders and stakeholders
• Flexibility in working hours to accommodate volume of work and multiple time zones as needed

What we look for
Education:

• Bachelor’s/University degree or equivalent qualification required

Experience:

• 3-5 years of operations experience in a corporate environment

EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.