Job Opportunities in India

Responsibilities

• To provide ICT advice and/or professional services to both internal and external clients.
• To provide support on projects, carrying out elements of the research, analysis and/or delivery.
• To provide operational support ensuring KPIs and SLA are achieved.
• May lead on the delivery of specific components of a project.
• To draft reports and discuss recommendations based on research with their manager.
• Share expertise with peers.
• Occasionally provides on the job training to other team members.
• To support the development and implementation of unit policies and procedures.
• May involve liaising with internal, external and third party suppliers.
• To input to cost/timescales solutions/options and manage expectations as appropriate with customer or business unit/Lo B teams.
• To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
• To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards.
• Good experience in new Wi-Fi/ Wired network infrastructure installation and implementation and later supporting the same.

Qualifications

• Typically engineering/ science degree or has served a technical apprenticeship and obtained NVQ and further education technical qualifications (i.e. HND).
• Post Graduate in the Computer field will be preferred.
• May have obtained some appropriate recognised current accreditation to an external professional body and/or industry standard.
• Relevant professional experience

Skills and Experience

• Demonstrates competence in own area and may still be acquiring higher level skill.
• Typically works with moderate guidance in own area of knowledge.
• Deepens knowledge/skills in one area or broadens ability over a variety of skills.
• Applies knowledge/skills to a variety of standard day to day activities.
• Identifies unusual technical problems
• Responds to client requests in non-standard situations, and investigates all the facts.
• Understands the key business drivers; and uses this knowledge to focus own work.
• Works to control costs related to own work.
• Identifies the problem and all relevant issues in straightforward situations; is able to generate possible solutions and assess each using standard procedures, leading to a sound decision.
• Prioritises and organises own work to deliver to agreed deadlines.
• Probes and listens carefully.
• Able to present information clearly and in an appropriate style to make technical information clear.
• Persuades others in straightforward situations.
• Able to contribute actively in team activities, sharing experience and ideas.
• Builds productive relationships internally and externally.
Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team.