Job Opportunities in India

Job description
IT Support Executive Responsibilities:
· Managing and coordinating with team of representatives offering customer support.
· Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Planning the training and standardization of service delivery.
· Monitoring the work of individual representatives and of the team.
· Conducting quality assurance surveys with customers and providing feedback to the staff.
· Possessing excellent product knowledge to enhance customer support.
· Maintaining a pleasant working environment for your team.
· Installing and configuring computer hardware, software, systems, networks, etc
· Monitoring and maintaining computer systems and networks to assure service provide on time to customer
· Responding in a timely manner to service issues and requests of customer
· Providing technical support across the company (this may be in person or over the phone)
· Repairing and replacing equipment as necessary
· Testing new technology
IT Support Executive Requirements:
· A bachelor’s degree in Administration or related field.
· A minimum of 3 years' experience.
· Excellent interpersonal and written and oral communication skills.
· Knowledge of CRM systems.
· Computer skills.
· Knowledge of mediation and conflict resolution techniques is preferable
Job Types: Full-time, Permanent
Pay: From ₹13,000.00 per month
Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person