Job Opportunities in India
October 18, 2024
MT Engineer Legal Investigator Pvt Ltd
Ganganagar
FULL TIME & OTHER
IT Executive
**Key Responsibilities:**
- Serve as the first point of contact for technical support inquiries via phone, email, and chat.
- Diagnose and resolve hardware and software issues for end-users.
- Assist with the setup and configuration of computer systems, peripherals, and software applications.
- Maintain and update documentation for troubleshooting processes and known issues.
- Escalate unresolved issues to the appropriate technical teams as needed.
- Provide guidance on IT policies, procedures, and best practices.
- Conduct follow-ups to ensure customer satisfaction and resolution of issues.
- Support IT projects and initiatives as assigned.
**Qualifications:**
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in a helpdesk or technical support role.
- Strong knowledge of operating systems (Windows, mac OS, Linux) and common software applications.
- Familiarity with network troubleshooting and basic hardware components.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work independently and as part of a team.
lar certifications.
- Knowledge of remote desktop support tools.
dify this template to match your organization's specific needs!
Job Types: Full-time, Permanent
Pay: ₹9,657.24 - ₹36,654.80 per month
Shift:
- Serve as the first point of contact for technical support inquiries via phone, email, and chat.
- Diagnose and resolve hardware and software issues for end-users.
- Assist with the setup and configuration of computer systems, peripherals, and software applications.
- Maintain and update documentation for troubleshooting processes and known issues.
- Escalate unresolved issues to the appropriate technical teams as needed.
- Provide guidance on IT policies, procedures, and best practices.
- Conduct follow-ups to ensure customer satisfaction and resolution of issues.
- Support IT projects and initiatives as assigned.
**Qualifications:**
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in a helpdesk or technical support role.
- Strong knowledge of operating systems (Windows, mac OS, Linux) and common software applications.
- Familiarity with network troubleshooting and basic hardware components.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work independently and as part of a team.
lar certifications.
- Knowledge of remote desktop support tools.
dify this template to match your organization's specific needs!
Job Types: Full-time, Permanent
Pay: ₹9,657.24 - ₹36,654.80 per month
Shift:
- Day shift
- Monday to Friday
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