Roles and responsibilities: 1) Addressing user tickets regarding hardware, Software, and network related issues. 2) Helps in installing applications and computer peripherals. 3) Guide users with simple, step-by-step instructions on remote support. 4) Good communication & teamwork Skills. 5) Excellent in problem-solving and multitasking skills 6) Customer-oriented attitude. 7) Knowledge of MS Office & Microsoft 365, outlook troubleshooting of 2019, 2016, 2013 etc. 8) Basic of using active directory, DNS & DHCP. 9) Proven work experience as a Desktop Support Engineer/ FMS. 10) Conduct remote troubleshooting and test alternative pathways until he resolve an issue. 11) Help create technical documentation and manuals. 12) Hands-on experience on Windows, MAC, IOS, Android OS & Devices. 13) Working knowledge of office automation products and computer peripherals, like printers, laptops and scanners 14) Knowledge of network switches, router, firewall, Printers troubleshooting. 15) Basics configurations, troubleshooting anti-virus software. 16) Must have knowledge about the remote support application like Anydesk, team viewer, VNC etc.. Perks & Benefits: