Job Opportunities in India

Job description
International Hotel Booking & Reservations
Must have the following attributes:
· Energetic & Enthusiastic
Willing to work in UK Time
· Outgoing & Friendly
· Confident Speaking to Clients
· Gifted in Selling & Negotiating Prices
· You Must Speak English Fluently & Be Computer Literate
Job Description :-
As a hotel reservation agent, your primary responsibility is to assist guests with booking hotel accommodations. Your duties typically include:

• Hotel Reservations Handling: You'll handle incoming reservation inquiries via phone, email, or online booking systems. This involves assisting guests in finding suitable accommodations based on their preferences, needs, and budget.
• Hotel Booking Management: You'll process reservations accurately and efficiently, ensuring all guest information is correctly recorded and entered into the hotel's reservation system. This includes managing room availability, rates, and special requests.
• Customer Service: Providing excellent customer service is paramount. You'll address guests' questions, concerns, and special requests promptly and courteously, ensuring a positive experience throughout the booking process.
• Sales and Upselling: While assisting guests with their reservations, you may have opportunities to upsell additional services or amenities offered by the hotel, such as room upgrades, dining options, or spa services.
• Communication: Good & Effective communication skills in English is Essential. You'll liaise with various hotel departments to ensure guest needs are met, communicate reservation details accurately, and handle any issues or changes promptly.
• Problem Solving: You'll handle any booking discrepancies, cancellations, or modifications efficiently and diplomatically, striving to resolve issues to the guest's satisfaction while adhering to hotel policies.
• Administrative Tasks: You may be responsible for maintaining reservation records, generating reports, and performing other administrative duties related to reservations management.
• Knowledge of Hotel Booking Policies and Procedures: You'll be familiar with the hotel's policies, procedures, and amenities to provide accurate information to guests and ensure compliance with hotel standards.
• Multitasking and Time Management: The role often involves handling multiple inquiries simultaneously and managing bookings within tight deadlines, so strong multitasking and time management skills are crucial.
• Team Collaboration: You'll work closely with other hotel staff, including front desk personnel, housekeeping, and management, to ensure smooth operations and guest satisfaction.

Job Types: Full-time, Permanent
Pay: ₹21,000.00 - ₹30,700.00 per month
Benefits:

• Flexible schedule
• Health insurance
• Leave encashment

Schedule:

• Rotational shift
• UK shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English Fluency (Preferred)

Location:

• Ernakulam, Kerala (Preferred)

Work Location: In person
Expected Start Date: 15/10/2024
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,086.00 - ₹30,371.79 per month
Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• Rotational shift
• UK shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Language:

• Fluency in English is must (Preferred)

Work Location: In person
Speak with the employer
+91 7012155322