Change Mngr-Integrated Ops

September 12, 2024

Orange Business

Votre rôle

To analyze and evaluate the complex MPLS BPVPN solution design and implementation maintaining the integrity and consistency of the MPLS BPVPN solution for the customers & play a technical role in the support of the detailed migration design and execution of customer project as Change Manager & acts as the decision maker on Change management.

Validation of Change Request
Effective and Proactive coordination between different teams involved in the change implementation
Arrange and Lead the Change Advisory Board to approve or reject significant change projects
Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations)
Communication on change preparation & guideline to achieve internal customer confidence
Ensure the successful implementation of the change
Review all changes for effectiveness and efficiency (after completion)
Defines list of pre-authorized changes
Approves minor change projects directly
Ensures all relevant databases are updated accordingly
Provides expertise support to CSM's in the CM & RM service improvement plans
Own Change Management for his/her customer

Votre profil

Educational Qualifications

Degree in telecommunications field / B.Tech.

Cisco certifications preferred (CCNA routing & switching)

Relevant Experience

3-4 years of Total Experience, 2-3 years of Experience on Cisco Switches family knowledge: Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN.

- Area of exposer - MPLS, IPVPN( CISCO technologies), Network Boost, Reverbed, Voice - IP Telephony & security.

Knowledge on : TCP/IP, Frame Relay, ATM, MEA ,IEL , routing protocols such as OSPF, EIGRP, BGP4, RIPV2, MPLS, ,MPLS VPN,Vo IP, ISDN DDR, Dial Solutions (PPP/L2F) ,Swiching ,DSL ,IPSEC ,GRE ,Tunneling .
Change management knowledge (ITIL knowledge is a plus)
Understanding of Vo IP Technologies and protocols (TCPIP, H323 etc).
Strong communication & Analytical skills
Quality and process oriented.
Attention to detail, understanding of process interlocks and dependencies
Proactive in his/her approach
Self-driven and able to work under minimal supervision
Excellent customer skills as well as interpersonal and communication skills

Team management skills

Ability to provide exemplary customer focused support in a fast paced environment
Ability to use a team approach to solve problem when appropriate
Good time management, prioritization and organizational skills
Willing to learn and expand knowledge with strong focus on Technical and soft skills
Ability to work under pressure and deal with multiple tasks
“Can Do” Attitude
Fluent in both, spoken and written English.
Willing to work in 24x7 environment
Willing to support team leader/manager in delegated activities

Le plus de l'offre

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Entité

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business