Job Opportunities in India

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes. May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.

This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion. Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement. Recommends schedule changes, cost adjustments, resource additions or scope changes. Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business. Requires people and resource management through others, and may include leading third party resources.

Qualifications

Candidate will be a part of the Agilent e Commerce Support Operations - L1 Team with the following roles and responsibilities

Acknowledging the support requests.
Logging requests in our ticket management system and updating with correct and relevant information whenever necessary.
Triaging to resolve the request.
Promptly elevating the request to next level if unable to resolve and coordinating with L2 and L3 for resolution.
Escalating on elevated requests wherever necessary.
Building the knowledge base from use cases and using the same while triaging other related requests.
Identifying repeat issues and tagging them to problems.
Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
Seamless handover of issues within the team.
Participate in regular review and contribute with ideas around the issues and provide necessary updates.
Learn about the upcoming changes and new functionalities in the Agilent e Commerce space and ensure proactive support readiness.
Help drive process optimization changes to improve the overall support operations.
Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Administration