October 14, 2024

DBS Bank

FULL TIME

Associate, L2 Application Support, Consumer Banking Group Technology

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage?the majority of?the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

Roles & Responsibilities:

; Monitor the applications Health/Errors and raise incident if any threshold breaches•; Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system•; 1st line of support for customer issue•; Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue•; Monitor the batches and rerun if needed, troubleshoot the logs if fails•; Continue to update the status to respective stakeholder•; Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting•; Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools)•; Need to have strong analytical skills to identify any issue•; ITIL knowledge is a must on INCIDENT and PROBLEM handling process•; Knowledge on Java/J2EE will be an addon•; Knowledge on JBOSS/ Heap, Threads•; Basics on Network fundamentals•; Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage•; Theoretical knowledge, ability to backup/retrieve data, File restore•; Basic database knowledge with ability to query, write commands and automate scripts

Requirements:

; B. Tech or any full time Bachelor degree•; The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role•; Min of 4yrs experience in Linux/Unix environment•; Basic knowledge on Applications and connectivity to DB•; DB Knowledge. (DB2/Maria DB)•; Banking knowledge will be add-on•; Ready to support 24*7 Operations and on rotational shifts basis•; Should have good communication and ability to manage stakeholders with on-time responses