Job Opportunities in India

After-Sales Manager
Reports to: Operations Manager / General Manager
Location: Indore / vijay nagar
Department: Customer Service / After-Sales Service
Job Summary:
The After-Sales Manager ensures that customers receive high-quality service and support after purchasing a product. The role includes managing a team of service technicians, overseeing warranty claims, handling customer inquiries, and ensuring that all after-sales services are carried out efficiently. The After-Sales Manager plays a key role in maintaining customer loyalty by delivering exceptional post-purchase experiences.
Key Responsibilities:
1. Customer Service & Support:
2. Warranty Management:
3. Team Leadership & Development:
4. Customer Feedback & Continuous Improvement:
5. Inventory & Spare Parts Management:
6. Reporting & Metrics:
7. Compliance & Risk Management:
Qualifications & Skills:
Education: Bachelor’s degree
Experience: experience and fresher both can apply
Skills:
Strong leadership and team management abilities.
Excellent problem-solving skills and customer service orientation.
Technical understanding of the company’s products and services.
Ability to work in a fast-paced, high-pressure environment.
Excellent communication, negotiation, and interpersonal skills.
Travel: Some travel may be required to meet clients, attend service centers, or manage field service teams.
Key Performance Indicators (KPIs):
Customer satisfaction scores (e.g., Net Promoter Score, Customer Satisfaction Surveys).
Average response time to customer inquiries and complaints.
Service resolution time and first-time fix rate.
Warranty claim processing time and accuracy.
Spare parts inventory management efficiency.
Reduction in customer complaints and product returns.
Job Types: Full-time, Part-time
Pay: ₹8,000.00 - ₹15,000.00 per month
Expected hours: 39 per week
Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Experience:

• total work: 1 year (Preferred)

Work Location: In person
Speak with the employer
+91 7869505862