Job Opportunities in Hungary


July 26, 2024

BT Group

Debrecen

OTHER


Service Operations Engineer

Service Operations Engineer
Job Req ID: 37015
Posting Date: 24 Aug 2024
Function: Engineering
Unit: Business
Location: Debrecen, Hungary
Salary: competitive

Location: Debrecen

Please note that this role requires the colleagues to work in shifts and during weekends.This role has an element of Hybrid working ( 3 days in the office + 2 days from home).

Why this job matters
As a Service Operations Engineer you will play crucial part in maintaining worldwide businesses for our customers by handling technically complex incidents.
What you’ll be doing
  • Owning, leading and driving issues and representing BT during technical conference calls
  • Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
  • Having the opportunity to learn from senior colleagues from wide array of areas
  • Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, Vo IP just to name a few) through supporting complex network solutions
  • Being a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.


This role will suit you if you have the following skills:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes while delivering a service
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Ability to comprehend and to oversee various aspects of a problem or a situation


Professional skills:

  • In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
  • Knowledge of network troubleshooting is required
  • 1-2 years of experience in technical support is an advantage
  • Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage


Other skills:

  • English on a fluent level is a must
  • Effective communication


Additional Information
  • Having the opportunity to learn from senior colleagues/professional trainers
  • Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)
  • Competitive salary
  • Shift allowance
  • Additional benefits
  • Smart working (home + office)


Our efforts to become a really good place to work have been honoured with the following awards:


  • Family Friendly Mentor Company (2017, 2018, 2019, 2020)
  • Family-friendly Company (2012, 2014, 2016)
  • Best Workplaces Award 2020 by Szerethető Munkahelyek
  • Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk.hu
  • Best University Programme in Hungary Award - (2018)
  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)
  • Best Employer Branding Initiative in the CEE, SSC sector (2018)
  • Most attractive employer, SSC sector (2017)
  • Best University-Business cooperation of the year in CEE (2017)
  • Best SSC in CEE region (2016)
The skills you’ll need
Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Network Delivery
Vendor Management
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Requirements Management
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Latest Job Opportunities


September 18, 2024

Procter & Gamble
Gépbeállító technikus / Gyártósori technikus

Gyöngyös

OTHER

View Details

September 18, 2024

OTP Bank
Ügyfélforgalmi tanácsadó

Debrecen

View Details

September 18, 2024

WHC Személyzeti Tanácsadó Kft.
Legyél te is debreceni minőségügyi technikus csapatunk tagja!

Debrecen

View Details

September 18, 2024

Mediaworks Hungary Zrt.
ÚJSÁGÍRÓ

Eger

View Details

September 18, 2024

Bosch Group
Vevői tervező (Logisztikai terület - Maklár)

Maklár

OTHER

View Details

Similar Jobs


September 10, 2024

Knorr-Bremse
Customer Service Logistics

Budapest

View Details

September 2, 2024

bp
Lead Customer Service Representative

Szeged

View Details

September 13, 2024

Hydro
SMO Service Level Manager

Székesfehérvár

View Details

September 13, 2024

Hydro
SMO Service Architect

Székesfehérvár

View Details

September 9, 2024

Hydro
Junior Specialist Record to Report Services

Székesfehérvár

View Details

August 15, 2024

PlacidWay
Sales and Customer Service Representative (Healthcare Patient Coordinator)

Pécs

FULL TIME

View Details

New Jobs from This Company


October 17, 2024

BT Group
Location Support Professional

FULL TIME

View Details

October 16, 2024

BT Group
Data Science Professional

FULL TIME

View Details

October 15, 2024

BT Group
Customer Service Support Advisor
View Details

September 19, 2024

BT Group
Trainee Customer Service Support Advisor
View Details

September 18, 2024

BT Group
Trainee Business Service Support Advisor
View Details