Job Opportunities in Hungary

About the job and your team

You will work on

• Support the organization’s objectives that IT Services are defined and established to meet the specific needs and expectations of the business.
• Understanding the business needs and expectations to define the required service levels.
• Engaging with stakeholders to gather detailed service requirements.
• Monitor service levels to ensure compliance with agreed metrics and performance standards.
• Implement tools and processes to monitor service performance against SLAs, OLAs, and UCs.
• Prepare and distribute regular service performance reports to stakeholders.
• Identify trends and areas for improvement in service delivery and performance.
• Identify opportunities & Lead initiatives to improve service levels, reduce incidents, and enhance customer satisfaction.
• Work closely with service owners and process managers to implement improvement plans.
• Act as the primary point of contact for all service level management-related matters.
• Liaise with customers to understand their needs and expectations and ensure these are met or exceeded.
• Manage relationships with service providers and ensure their services meet contractual obligations.
• Collaborate with Incident and Problem Managers to ensure incidents are resolved and root causes are addressed.
• Collaborate with Service Portfolio Management to align Services with the overall service portfolio strategy.
• Ensure compliance with ITIL framework and organizational policies.

What we offer you

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company, gain new certificates
• Attractive benefit package

Your qualifications and skills

• 5+ years in IT Financial / Service management area
• Bachelor's degree in Information Technology, Computer Science, Finance, Business Administration, or a related field; a Master's degree is a plus.
• Fluency in English
• Functional Knowledge
• Proven experience in managing SLAs, OLAs, and UCs in a complex IT environment.
• Familiarity with ITIL framework and best practices, with ITIL certification (beyond Foundation) being a plus.
• Deep understanding of cost drivers in IT services and technical assets.
• Familiarity with IT service design and service lifecycle management.
• Hands on experience with service pricing strategies and models.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation and interpersonal skills.
• Proficient in the use of service management tools (e.g., Service Now, BMC Remedy).
• Ability to work collaboratively with cross-functional teams also independently and able to manage multiple stakeholders.