In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
Purpose of the Role: We are looking for an OT Security Supporter to assist with IT and OT Security tasks at VELUX Manufacturing sites. This role ensures that production processes run smoothly with minimal downtime, while implementing new equipment and security solutions. The OT Security Supporter will play a key role in safeguarding production through IT/OT security measures and ensuring fast recovery in case of disruptions.
Key Responsibilities:
IT/OT Security: Develop, support, and execute IT/OT security actions to protect production and ensure recovery processes are in place.
Guidance and Support: Assist Manufacturing site Superusers with IT/OT security measures and the daily operation of IT equipment.
Installation and Configuration: Prepare, configure, and install new or replacement IT equipment related to manufacturing needs, collaborating with Unified Support for local tasks.
Technology Development: Stay updated on new technologies and solution designs to help achieve production, quality, and HSE goals at VELUX Manufacturing sites.
Incident Management: Handle incident and request tickets, providing problem-solving support from the ticket queue.
Learning & Development: Continuously develop skills by participating in projects and learning about key technical specifications for production-relevant IT equipment, security instructions, and IT/OT security measures.
Business Support: Support the business with IT-related tasks to ensure self-sufficiency in daily operations.
Collaboration & Knowledge Sharing: Participate in department planning and knowledge-sharing to contribute to a positive and active working environment.
Troubleshooting: Occasionally participate in outside working hour troubleshooting and support to restore production capacity at VELUX sites (by agreement).
Key Qualifications/Competencies:
Experience: 1-3 years of experience in IT support, IT/OT security, or a related field.
Language Skills: Fluent in English, both written and spoken.
IT Systems Knowledge: Familiar with operating systems, PCs, printers, tablets, scanners, and interfaces.
IT/OT Security: Understanding of IT/OT security principles and practical procedures.
Network Knowledge: Basic knowledge of IP-switched networks, VLAN, firewalls, and Wi-Fi configurations.
Communication & Planning: Willingness to develop communication skills, patience, and forward planning to deliver solutions.
Project Involvement: Interest in project work with a focus on quality and on-time delivery.
Service Management: Basic knowledge of service management processes.
Customer Service Skills: Eager to develop in areas related to customer service and technical support.
If you are passionate about IT/OT security and want to support the future of VELUX Manufacturing, we would love to hear from you!
Apply now and be a part of our dynamic team!
Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.