Job Opportunities in Finland
January 12, 2024
TransPerfect
Tampere
OTHER
Senior Program Manager
Trans Perfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Role Summary
The Senior Program Manager is a results-driven and an experienced innovative program and people leader within Data Force who is responsible for the operational success of Data Force by promoting seamless team collaboration, engaging in process development, ensuring long-term program sustainability, and tracking and evaluating Key Performance Indicators (KPIs) at a program-wide level. The Senior Program Manager uses their project expertise and technical skills to train new team members, inspire teams working towards common program goals, assign projects, oversee all stages of projects, and assist with problem solving.
The Senior Program Manager is responsible for overseeing the successful execution of projects through their full lifecycle, coordinating project teams, and managing direct reports including Project Managers and Project Coordinators. They are also responsible for driving teams to enhance all areas processes, including evaluation of outsourcing performance, process, and technology innovation to improve productivity and profitability; and, for leading and contributing to strategic initiatives across Data Force. The Senior Program Manager owns the overall financial health of the program they run.
Role Responsibilities
- Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary, set standards for accountability and measurements of success
- Take ownership of program-level performance reporting and improvement: analyze internal dashboards and monitor client KPI analysis
- Set projects and programs KPIs, monitor and control them to align client's requirements, and as needed, take corrective actions
- Organize and integrate data to analytics and reporting tools - make sure all relevant data is tracked in accurate and timely manner, so all reports are available
- Serve as a point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently tracked and maintained
- Align programs with organizational goals, and ensure the overall success of the programs
- Support strategic planning and strategy implementation initiatives to aid improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
- Engage with internal teams to design and implement new initiatives to drive process improvement, quality procedures, and efficient workflow models. Promote cross-divisional information-sharing and training across Data Force and Trans Perfect teams.
- Hold line management responsibility, ensuring the team is at optimum performance, fully utilized, receives constructive feedback, and taking care of their well-being.
- Work closely with executive leadership and make high-level decisions
- Manages, guides and provides mentorship to other program/project managers and project teams.
- Establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth.
- Identify up-selling opportunities and gaps and trends to support the Sales and/or Client Service team to maximize revenue potential through expansion and/or diversification of services and solutions.
- Educate and inform client contacts regarding processes and services provided and best industry practices and build strong client relationships and trust in program services and solutions delivery.
- Serve as an escalation point on individual projects as well as the overall program.
Role Requirements – Knowledge, Skills and Abilities
- Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
- High level interpersonal and relationship building skills with ability to interact with stakeholders from all level of the organization
- Outstanding teamwork and collaboration skills and the capacity to build and contribute to high performing teams
- Experience managing AI ML data-related projects (including speech, text and computer vision data collection, data curation and annotation projects)
- Advanced in using platforms/systems/tools and techniques to plan, organize, and prioritize to ensure the successful completion of projects
- Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
- Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, Power Point, Share Point, Teams) and Google Workspace suite of products
Role Requirements – Education and/or Experience
- Minimum Bachelor’s degree or its equivalent
- 7+ years’ relevant program/project finance management or in other roles with similar responsibilities
- Demonstrated success in end-to-end management of projects
- Ability to apply technology in solving business problems
- Experience managing information technology, data management, or similar technical projects
- Excellent leadership skills - ability to manage/supervise teams
- AI/Program Management industry experience
- Business English language proficiency
Preferred Role Requirements
- PMI certification or equivalent
- Experience managing AI ML data-related projects (including speech, text and computer vision data collection, data curation and annotation projects)
- Experience managing projects with crowdsourcing and remote resourcing solutions
- Experience working in a multinational/multicultural virtual working environment
- Proficiency in working with support ticketing systems
- Experience in working in a cross-functional/matrix organization
- Fluency in a language other than English language is a plus
We regret to inform you that this job opportunity is no longer available
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