Cloud Delivery Center Team Lead

September 3, 2024

Nordcloud

Kuopio

OTHER

Join Nordcloud and make your mark on the European IT industry. Help our clients thrive on their cloud journey in solution areas such as infrastructure, migration, data, and security.
Currently, we are looking for a Cloud Delivery Center Team Lead to join our team in Finland, Kuopio.

For this role you must be located in Kuopio or be willing to visit frequently (on a weekly basis).

Your daily responsibilities:

Delivery Management:
- Coordinating and managing the delivery of high availability cloud-native managed services
- Developing our services, e.g. building capabilities to expand delivery center's portfolio based on business demand, identifying new automation opportunities and implement them with Nordcloud teams, optimizing delivery processes and tools
- Acting as a point of contact for the services in scope, enabling clear and effective communication between Nordcloud and customer and possible subcontractors
- Managing Customer satisfaction, by addressing customer requests/suggestions and complaints
- Managing project budget
Team Lead:
- Providing well-structured and performance-oriented work environment in which the team is service-focused, motivated and feels encouraged to take on new challenges and improve their skills
- Developing career paths in collaboration with team members, responsible for identification, assessment and alignment of the key competencies required to be successful on the available career paths

Your key skills:

Ability to communicate across all levels within engagement
Ability to work with a minimum of supervision as well as perform under pressure and meet tight deadlines
Previous experience in IT Service or Process management in mid to large organizations
Technology understanding and experience of Cloud - preferably Azure e.g. Azure (AZ 104 certification / willingness to complete the certification), SQL, Win OS, Ia C
Solid experience managing internal and external stakeholder expectations
Experience managing SLA's and service descriptions, translating them into live operations
Problem-solving attitude
Ability to work in an ops-agile environment with evolving requirements and priority changes
Experience working in multicultural teams
Understanding of the dynamics of the team and experience from managing a team
Excellent interpersonal and communication skills
Fluent communication skills in both Finnish and English

The successful candidate is expected to go through a security clearance.
We encourage you to apply, even if you don't meet all of the requirements. We value your growth potential and enthusiasm!

What we offer:

Individual training budget and exam fees for partner certifications
Flexible working hours and hybrid working model
Laptop and equipment of your choice
Local package such as extensive private health care and wellness benefits

Please read our Recruitment Privacy Policy (https://nordcloud.com/recruitment-privacy-policy/) before applying. All applicants must have the right to work in Finland.

About Nordcloud
Nordcloud, an IBM company, is a European leader in cloud advisory, implementation, application development, managed services, and training. We are triple-certified across Microsoft Azure (https://nordcloud.com/multi-cloud/microsoft-azure/), Google Cloud (https://nordcloud.com/multi-cloud/google-cloud/) and Amazon Web Services (https://nordcloud.com/multi-cloud/amazon-web-services/), and we are recognized as a 'Visionary' by Gartner for Public Cloud IT Services. With 10 European hubs and over 1200 employees, we are known for our innovative cloud-native solutions and we have delivered over 1000 successful cloud projects (https://nordcloud.com/case-studies/).
Learn more at nordcloud.com (https://nordcloud.com/) and follow the #Nordcloud Community (https://www.instagram.com/nordcloudcommunity/).
Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.
#LI-Hybrid #LI-HM1

We regret to inform you that this job opportunity is no longer available