September 18, 2024

Kone

القاهرة

FULL TIME

Maintenance Supervisor

Responsibilities:

Repair sales

Manage the repair sales funnel
Accountable for the repair sales leads volume and quality
Accountable for monitoring that sales leads are converted to opportunities, tenders and orders by the back-office in time, and responsible for supporting in difficult cases when needed
Through regular customer meetings, identify and promote repair sales leads, opportunities and open tenders
Create leads for new business opportunities (LIS, VB, DIS and NEB)
Approve non-billable repairs above agreed monetary threshold

Maintenance operations

Ensures that the field processes and maintenance methods (MBM , DMP and related evolutions) are followed and the support functions are used correctly
Accountable for controlling the service operations KPIs in weekly Traction Control calls with Maintenance Operations Manager and defining corrective actions when needed
Accountable for the respect of contractual service schedule and response time, by monitoring every day the volumen and type of open jobs (maintenance, call outs, repairs, etc) , customer related queries and tasks (from the SMT -Supervisor Mobility Tool) and take needed actions.
Accountable for the variable costs and margins (CMII)
Accountable for proximity stock content
Accountable that the third-party inspections are done on time and identified inspection points followed-up
Validates the service contract technical terms with the salesperson (when requested by salesperson)
Responsible for helping the KC3 solving technician callout assignment conflicts (priorities
Accountable for supporting KC3 in solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Accountable for reducing the callouts in his area
Accountable for the timely completion of the planned maintenance visits
Accountable for the safe operation of equipment in his/her area
Responsible for the control and authorization of overtime

Responsible for promoting and facilitating a proper workload balancing across his team and the related route optimization with the support of him Maintenance Operation Manager
Customer service

Customer visits
Customer feedback: Customer Transactional Survey (CTS), Net Promoter Index (NPI) (only at regional level)
Maintenance completion
Call out rate (COR) and FYCOR
Service Need completion
24/7 installations

Are you the one?

Bachelor’s Degree in Electrical or Mechanical Engineering
0 -2 years’ of experience with a proven track record in the elevators industry is a must
Excellent understanding of the Service/ Maintenance business
Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
Excellent leadership skills and ability to manage big teams

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers