Job Opportunities in Egypt
September 12, 2024
Renaissance Hotel Sharm Elsheikh
شرم الشيخ
FULL TIME & OTHER
Guest Relations Agent "Russian/Italian" Native Speakers.
We are seeking a multilingual Guest Relations Agent fluent in Russian or Italian to join our dynamic team at Renaissance golden view resort in Sharm El-Sheikh "Marriott International".
The ideal candidate will be the face of our hospitality, ensuring that all guests experience the highest level of service and satisfaction during their stay.
Responsibilities:
How to Apply: Please submit your resume and a cover letter highlighting your language skills and any relevant experience in guest relations or customer service.
We look forward to welcoming you to our team! :)
Job Types: Full-time, Permanent
Ability to commute/relocate:
The ideal candidate will be the face of our hospitality, ensuring that all guests experience the highest level of service and satisfaction during their stay.
Responsibilities:
- Prepare for daily arrivals, including room allocation, amenities, and handling special requests.
- Maintain a Quality Audit and service excellence.
- Keep folders ready for arrivals, ensuring a smooth and personalized check-in process.
- Provide friendly, courteous service to all guests, responding promptly to inquiries and requests.
- Resolve guest complaints efficiently, liaising with relevant departments for immediate follow-up.
- Achieve high Guest Satisfaction scores, reflecting our commitment to exceptional service.
- Handle room key card issuance and maintain effective control for guest security.
- Update guest information accurately into the hotel management system.
- Proficiency in Russian or Italian, both verbal and written.
- Junior / Previous experience in customer service or guest relations.
- Strong interpersonal and problem-solving abilities.
- Highly responsible, reliable, and able to work well under pressure in a fast-paced environment.
How to Apply: Please submit your resume and a cover letter highlighting your language skills and any relevant experience in guest relations or customer service.
We look forward to welcoming you to our team! :)
Job Types: Full-time, Permanent
Ability to commute/relocate:
- Sharm el-Sheikh: Reliably commute or planning to relocate before starting work (Required)
- Russian or Italian (Required)
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