Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description What do we expect from you? Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Rixos Premium Seagate Policies and Procedures. How your day looks like?
Handle all guest queries and requests
Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager
Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
Know of all arrivals/departures and ensure guest names are used at all times
Know the current availability situation at any given time, and also future availability
Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
Be familiar with all hotel room types, numbers, layout, locations, rates
Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
Know the hotel ethos to assist with site inspections when requested
Manage upselling opportunities, email capture and other Front Office initiatives
Drive core values to positively impact both Employee and Guest Satisfaction scores
Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
Liaise with Front Office Manager on all issues/feedback raised in internal and external reports and Sterling guest surveys
Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
Monitor pre-registered arrivals and ensure all no shows are checked out and charged
Meet and welcome regular and VIP guests
Ensure Front Door entrance is covered at all times and bell staff are posted
Ensure guest privacy and security, respecting confidential information and 100% compliance with Rixos Premium Seagate confidentiality policy
Ensure compliance with hotel credit policy and Standard Financial Procedures
Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Hotel Manager, and be available for emergency call out
How do I deliver this?
Tell it like it is- Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Qualifications Requirements Education: At least a High School or vocational diploma. Experience: At least 4 years of related work experience following theoretical education. Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and Training: Advanced level of theoretical and practical knowledge. Computer Literacy: MS Office applications. Skills: Expected to have comprehensive technical knowledge and work experience related to the methods, advanced techniques, special equipment and work processes in the related field. Knows, applies and ensures application of all services and product ranges in the related field. Has good command of guest profiles. Trains his/her team in this area, monitors their success and sets an example on how to address guests. Expected to perform jobs that require technical expertise and experience in the field, concern more than one unit/process, and are similar in nature. Additional Information
General Scope of Duty : To control employees and operations in order to ensure continuous flow of services at the Front Office Department. Front desk supervisors typically serve as the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Hotel front desk supervisors must be friendly and outgoing and possess excellent communication skills.