Job Opportunities in Egypt

October 15, 2024

DotLynx

القاهرة

FULL TIME

Call Center Team Leader

We are seeking a motivated and flexible Call Center Team Leader to join our dynamic team, overseeing a medical client account.
Must be:
  • Completed university degree, with minimum 2 years as a team leader/ MSE.
  • Completed military service (for Males)
  • Excellent communication skills, excellent written and spoken English.
Key Responsibilities:
  • Lead and Motivate the Team: Supervise a team of call center agents, providing support, guidance, and mentorship to ensure performance targets
  • Handle Calls (70%): Actively handle inbound and outbound calls for the medical client, ensuring high levels of customer satisfaction.
  • Monitor Performance: Track and assess agent performance, ensuring adherence to quality standards, KPIs, and SLAs specific to the medical industry.
  • Problem Solving: Address escalations, resolve customer issues, and ensure all inquiries are handled effectively.
  • Flexibility: Be adaptable to changes in client requirements or workflow, and assist in meeting fluctuating call volumes.
Job Type: Full-time
Pay: E£13,000.00 per month
Application Question(s):
  • Willing to take calls 70% of the time
Education:
  • Bachelor's (Preferred)
Experience:
  • Team Leader/ SME: 1 year (Required)
Application Deadline: 19/10/2024

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