Job Opportunities in Egypt


September 18, 2024

Marriott International, Inc

القاهرة


BSD Agent

Job Number 24164058
Job Category Rooms & Guest Services Operations
Location The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY


Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.


Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Latest Job Opportunities


October 20, 2024

Impactyn
Senior Backend Software Engineer (.net)

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
Senior Software Quality Control Tester

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
IOS Developer

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
Sales Executive

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
Senior Front End Developer

القاهرة

FULL TIME

View Details

Similar Jobs


September 12, 2024

Teleperformance
Call Center Agent

القاهرة

FULL TIME & OTHER

View Details

September 12, 2024

Teleperformance
Contact Center Agent

القاهرة الجديدة

FULL TIME

View Details

September 12, 2024

Marriott International, Inc
Guest Service Agent

الإسكندرية

View Details

August 24, 2024

LEO Trading Agency
English Call Center Agent

الإسكندرية

FULL TIME & OTHER

View Details

August 15, 2024

Dewan for Real Estate
Purchasing Agent

الإسكندرية

FULL TIME

View Details

September 11, 2024

NCR Atleos
Incident Management Agent

الجيزة

FULL TIME

View Details

New Jobs from This Company


September 22, 2024

Marriott International, Inc
Guest Arrival Expert

Muscat

View Details

September 17, 2024

Marriott International, Inc
Commi 2

Muscat

View Details

September 17, 2024

Marriott International, Inc
Butler-St. Regis

Muscat

View Details

September 17, 2024

Marriott International, Inc
Chef de Cuisine

Muscat

View Details

September 17, 2024

Marriott International, Inc
Guest Relations Agent - Omani

Muscat

View Details