Job Opportunities in Egypt
September 30, 2024
Jadeer
الجيزة
Application Support Engineer
Jadeer is hiring on behalf of one of our clients in Egypt, our client is one of the leaders in software industry
Job Title: Application Support Engineer
Scope: the scope of an Application Support Engineer is diverse and dynamic, offering numerous opportunities for professional growth and specialization in various areas of technology and support.
Responsibilities:
Providing first level investigation and diagnosis.
Resolving those incidents/service requests they are able.
Escalating incidents/service requests that they cannot resolve within agreed timescales
Following up till the closure of the incident with second- and third-line support.
Logging all relevant incident/service request details, allocating categorization and prioritization codes
Keeping users informed of progress.
Assist users with data conversion / migration.
Design, develop and maintain reports used by systems users.
Closing all resolved incidents, requests and other calls.
Conducting customer/user satisfaction call-backs/surveys as agreed
Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Qualifications:
Bachlor degree in IT, Computer Science or Computer Software Engineering.
1-2 years of experience in Application Support role.
Excellent communication Skills.
Experience on supporting large scale systems (ERP, financial, Project management).
Hands-on experience in My SQL Databases and windows troubleshooting.
Benefits:
Working Conditions:
Working Hours: 9-6 (Sun-Thursday)
Working Model: Hybrid
At Jadeer, we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.
Job Title: Application Support Engineer
Scope: the scope of an Application Support Engineer is diverse and dynamic, offering numerous opportunities for professional growth and specialization in various areas of technology and support.
Responsibilities:
Providing first level investigation and diagnosis.
Resolving those incidents/service requests they are able.
Escalating incidents/service requests that they cannot resolve within agreed timescales
Following up till the closure of the incident with second- and third-line support.
Logging all relevant incident/service request details, allocating categorization and prioritization codes
Keeping users informed of progress.
Assist users with data conversion / migration.
Design, develop and maintain reports used by systems users.
Closing all resolved incidents, requests and other calls.
Conducting customer/user satisfaction call-backs/surveys as agreed
Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Qualifications:
Bachlor degree in IT, Computer Science or Computer Software Engineering.
1-2 years of experience in Application Support role.
Excellent communication Skills.
Experience on supporting large scale systems (ERP, financial, Project management).
Hands-on experience in My SQL Databases and windows troubleshooting.
Benefits:
- Competitive salary.
- Health insurance.
- Professional development opportunities.
- Flexible working hours.
- Collaborative and supportive work environment.
Working Conditions:
Working Hours: 9-6 (Sun-Thursday)
Working Model: Hybrid
At Jadeer, we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.
Latest Job Opportunities
Similar Jobs
New Jobs from This Company
October 10, 2024
Jadeer
Digital Marketing Manager (Marketing Agency Background)
القاهرة
View Details