Job Opportunities in Ecuador

Reports To: Office Manager and General Managers

Performance Indicators: Performance will be measured against specific responsibilities.

Salary, Commissions, and Overtime: Monthly salary includes legal benefits and potential overtime. Two options: $500 + commission or fixed salary of $600 - $800 per month.

Team Size: The supervisor will manage a team of 5-10 employees in coordination with the Office Manager.
Company Benefits: All benefits as per Ecuadorian law.

Contract Type: Indefinite contract with a three-month probation period.

Working Hours: Full-time, 8 hours per day with a one-hour lunch break. Typical hours are Monday to Friday, 2 PM to 11 PM, with availability to work on Saturdays and Sundays if needed.

Specific Responsibilities:

• Prospect and retain customers
• Provide information and resolve inquiries
• Solve customer problems
• Reduce service times
• Drive sales
• Analyze consumer needs and collaborate with other company departments
• Continuously improve processes
• Identify market opportunities
• Gather valuable customer insights

Required Skills and Knowledge:

• Autocratic and Laissez Faire leadership styles
• Leadership abilities
• Strong communication skills
• Active listening
• Conflict resolution
• Initiative

Educational Background:

• Marketing
• Business Administration
• Communication

Preferred Business Types: Sociedad por Acciones Simplificada (SAS)

Confidential Role: Yes

Experience Required: Minimum of 2 years in a supervisory role

Age Range: 25 to 35 years

Measurable Competencies:

• Customer satisfaction surveys
• Follow-up and feedback evaluations
• Complaint and claims analysis
• Performance metrics
• Internal quality assessment

Additional Required Characteristics:

• English proficiency at C1 or C2 level
• Punctuality
• Responsibility
• Honesty

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