Job Opportunities in Ecuador
August 12, 2024
WindshieldHUB
Cuenca
OTHER
Customer Service Supervisor (Night Shift)
Reports To: Office Manager and General Managers
Performance Indicators: Performance will be measured against specific responsibilities.
Salary, Commissions, and Overtime: Monthly salary includes legal benefits and potential overtime. Two options: $500 + commission or fixed salary of $600 - $800 per month.
Team Size: The supervisor will manage a team of 5-10 employees in coordination with the Office Manager.
Company Benefits: All benefits as per Ecuadorian law.
Contract Type: Indefinite contract with a three-month probation period.
Working Hours: Full-time, 8 hours per day with a one-hour lunch break. Typical hours are Monday to Friday, 2 PM to 11 PM, with availability to work on Saturdays and Sundays if needed.
Specific Responsibilities:
Confidential Role: Yes
Experience Required: Minimum of 2 years in a supervisory role
Age Range: 25 to 35 years
Measurable Competencies:
47YRLx5OVa
Performance Indicators: Performance will be measured against specific responsibilities.
Salary, Commissions, and Overtime: Monthly salary includes legal benefits and potential overtime. Two options: $500 + commission or fixed salary of $600 - $800 per month.
Team Size: The supervisor will manage a team of 5-10 employees in coordination with the Office Manager.
Company Benefits: All benefits as per Ecuadorian law.
Contract Type: Indefinite contract with a three-month probation period.
Working Hours: Full-time, 8 hours per day with a one-hour lunch break. Typical hours are Monday to Friday, 2 PM to 11 PM, with availability to work on Saturdays and Sundays if needed.
Specific Responsibilities:
- Prospect and retain customers
- Provide information and resolve inquiries
- Solve customer problems
- Reduce service times
- Drive sales
- Analyze consumer needs and collaborate with other company departments
- Continuously improve processes
- Identify market opportunities
- Gather valuable customer insights
- Autocratic and Laissez Faire leadership styles
- Leadership abilities
- Strong communication skills
- Active listening
- Conflict resolution
- Initiative
- Marketing
- Business Administration
- Communication
Confidential Role: Yes
Experience Required: Minimum of 2 years in a supervisory role
Age Range: 25 to 35 years
Measurable Competencies:
- Customer satisfaction surveys
- Follow-up and feedback evaluations
- Complaint and claims analysis
- Performance metrics
- Internal quality assessment
- English proficiency at C1 or C2 level
- Punctuality
- Responsibility
- Honesty
47YRLx5OVa
We regret to inform you that this job opportunity is no longer available
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