Customer Success Manager

September 13, 2024

Ogury

København

OTHER

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other Ad Tech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

The Opportunity:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and growth of our clients’ campaigns. Partnering closely with the Nordics Sales Team, you will deliver insights-driven proposals, oversee campaign performance, and maintain long-term client relationships. Your strong technical aptitude, coupled with your excellent communication and analytical skills, will be instrumental in ensuring campaign excellence and customer satisfaction.

Key Responsibilities:

Partner with Sales to determine a client’s campaign objectives to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives
Deliver pre- and post-sales reporting and recommendations to help clients understand their campaign performance and secure success
Be your clients’ advocate and liaise with Ad Ops, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle
Pinpoint upselling opportunities and work directly with the Sales teams to drive incremental revenue
Build and maintain strong, long-lasting relationships with our direct and agency clients in the Nordic region to increase account retention
Deliver exceptional customer service by providing timely deliverables and managing client expectations.
Participate in workshops and Quarterly Business Reviews with key clients
Provide final reporting presentations, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results

What you will bring to Ogury

Experience in Account Management, Media Planning, Digital Media, and/or Client Services
Proven understanding of digital media, managed and programmatic campaigns
Excellent communication and presentation skills
Ability to prioritise multiple responsibilities & comfortable with working in a fast paced and dynamic environment
Detail oriented with a strong technical aptitude
An enthusiastic, positive attitude, a collaborative spirit, and the ability to build strong working relationships with others
Preferred but not required: Experience with 3rd party reporting, ad serving, and reporting systems including Double Verify, IAS, DCM
Preferred but not required: Knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative)

At Ogury, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law.