Job Opportunities in Czech Republic
September 16, 2024
Fortinet
Praha
OTHER
Technical Support Engineer - Endpoint
Key Responsibilities:
Skills and Attributes Requirements:
Educational and Experience Requirements:
- To provide direct technical support via the phone, chat and web based systems to our customers and partners though-out the EMEA Region.
- Analysis and technical investigation of reported problems involving all Fortinet products
- Provide technical solutions to address customer issues
- Problem investigation through analysis of packet captures and debug traces
- Reproduction of complex customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Manage technical cases, escalate, and control the right expectation until the closure of the cases
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Take initiatives and ownership of the problem to drive for results Develop core competency on Fortinet’s product line and technologies
Skills and Attributes Requirements:
- Proficient understanding of data networking protocols, particularly TCP/IP, routing, and switching.
- Deep knowledge of endpoint security technologies, including antivirus, firewalls, and threat intelligence.
- Ability to effectively troubleshoot Windows, mac OS, and Linux operating systems.
- Hands-on experience with VMware and/or other virtualization technologies.
- Familiarity with Active Directory Domain.
- Sound understanding of web application concepts, security, and vulnerabilities.
- Knowledge of databases is advantageous.
- Strong communication skills, capable of articulating technical concepts clearly to both technical and non-technical audiences. Exceptional problem-solving abilities and the capacity to work autonomously or collaboratively within a team.
Educational and Experience Requirements:
- Five years or more of previous experience
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Advanced knowledge of English (written and spoken) other languages are an advantage
We regret to inform you that this job opportunity is no longer available
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