Job Opportunities in Czech Republic
September 17, 2024
Tricentis
Praha
OTHER
Growth Engagement Associate
Tricentis is looking for an Growth Engagement Associate who can connect with prospects for Tricentis Test Management (TTM) for Jira, Testim, Testim Mobile, and Testim Salesforce over inbound live chat, then use these conversations to create compelling content to engage with developer and testing professionals. This role will call for understanding pain points, fielding questions, educating users about product features, and ensuring prospective customers have a fantastic experience from the first touch.
The ideal candidate will be a creative thinker who is results-driven, enjoys complex problem solving, thrives on ownership, and loves working with cross-functional teams (e.g. Engineering, Product, Sales, and Product Marketing). This role based in Prague and will report to the Sr. Director, Dev Ops Marketing.
This role is based in Prague with 3 days per week (including Friday) at our modern office located in Prague 8.
Responsibilities:
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Own Intercom chat experience for prospective TTM for Jira users, resolving questions and escalating to other team members (e.g. Sales, Support, Product) when appropriate
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Collaborate with marketing and other teams to engage with the community, build awareness for our products and routing product feedback to the right teams
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Conduct social media research on consumer requirements, habits, and trends to help inform our marketing strategy
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Learn and stay current about capabilities and new releases for TTM for Jira
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Identify general themes for what prospects are interested in, then create content to address these needs, such as blogs, knowledge base articles, and social posts
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Help implement, train AI chatbots to automate inbound chat for TTM for Jira and Testim
Qualifications:
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Excellent communication skills, Power Point and Excel skills
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Need to be technically minded, but won’t have to code—more business than developer
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People-centric—must enjoy talking to prospects and customers, particularly testing and dev team professionals
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Hands-on, in-platform experience with social platforms, especially Linked In
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Previous experience with live chat platforms a plus
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Fluent English, written and spoken
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Hard-worker, devoted to learn & grow in a fast-paced environment
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Self-motivated, multitasker, and creative
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Ability to work independently and a great team player
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A strategic, consultative player who can plan (think) and execute (do)
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Strong project management skills, attention to detail
You can look forward to:
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Flexible working schedule (no core hours), hybrid with 2 days home office possibility per week
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Learning and career growth opportunities
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25 days of paid time off
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3 Sick Days
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4 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you
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Hybrid work environment, with home-office allowance
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Meal allowance
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Pension Contribution
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Life & Disability Insurance
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A team of passionate professionals who are experts in their fields
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Events for employees to learn, celebrate and socialize (training sessions, hackathons, parties, sports events, board game gatherings, BBQs) and much more
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
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