Job Opportunities in Czech Republic
September 16, 2024
Gunnebo Entrance Control
Zlín
Field Technician - Zlin
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
About the role
The Service Engineer role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets, commercial properties. This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.
What you will do
What you need to have:
Why join us - listen to the feedback from our team!
About Gunnebo Group
The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.
Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.
Gunnebo Entrance Control proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
About the role
The Service Engineer role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets, commercial properties. This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.
What you will do
- Provide field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government, retail outlets, commercial properties
- Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
- Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
- Backup and assist the service team and other engineers to ensure most effective delivery of service provision
- Follow customer procedures to ensure efficient job closure
- Proactively identify service related leads for service contracts, repairs and/or upgrades while visiting customer sites - and onsite qualification of these leads, relaying them back to the customer service coordinator colleagues.
- Map our installed base in the field by conducting site walks and taking pictures to support upselling
- Provide regular and professional communication with the call desk and management team
- Ensure all job-related documentation and other required administration (eg. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
- Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
- Participate in a 1 in 4 call out rota, supporting out of hours site intervention requests as detailed in the overall job purpose.
- Regular travel throughout UK
- Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
- Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
- A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.
- This role has no budgetary responsibility but is responsible for van stock/inventory control, correct reporting of activity & parts usage.
What you need to have:
- Good mechanical & hydraulic knowledge
- Experience of working as a mobile engineer
- Excellent customer service skills and a commercial knowledge and understanding
- IT skills and use of PDA / smartphone device software
- Ability to handle changing priorities and work well under pressure whilst presenting a positive image
- Ability to take ownership and accountability
- A strong and trusted team player
- Excellent communication skills, able to listen to and empathise with customers and present a positive image of the company.
- Ability to problem solve, to establish all the facts to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
- Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritise effectively, meet deadlines and targets, and use own initiative to get the job done
- Experience of working within Entrance Control, Electro/Mechanical Field Service, CCTV, Access Control is highly desirable.
- CSCS Card Holder
- IPAF, PASMA, ADIA/ADSA
- Mechanical and electrical qualifications
- Software programming knowledge
- In depth knowledge of Network / IP setup
- Good knowledge of Excel, Word and Outlook packages
- Full driving license/ DBS clearance
Why join us - listen to the feedback from our team!
- No micromanaging, “technicians are trusted”
- “Our technicians have good tools and vehicles; I feel like I can do my job”
- “Low hierarchy, I feel I can voice out things I like to discuss”
- “I get support from my manager”
- “We have good team spirit, we support each other – my friends working elsewhere have told me,
- "You just want to switch your phone off after hours. I always keep mine on if my teammate needs support, that’s how we do things.”
About Gunnebo Group
The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.
Gunnebo Entrance Control specializes in access control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a store, an entertainment area, an industrial area and public transport. We shape the future of people flow management.
Gunnebo Entrance Control proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
We regret to inform you that this job opportunity is no longer available
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