Job Opportunities in Czech Republic

Customer Support Senior Full-time

DESCRIPTION

A DFE & Workflow Expert in Landa is a 100% customer-facing role that will own the deployment of Workflow Solutions at Customer’s sites after press installation to increase Landa Press(es) productivity.
As a DFE & Workflow Expert, you work directly with Landa customers, Landa Workflow team, Landa Service, Landa Sales, and Landa Partners.
A significant part of your role would be to identify workflow areas that require improvement at customers, tailor the workflow solution from end-to-end (content submission through fulfillment), and manage the deployment at the customer's premises, including all aspects of the workflow solution.
In addition, you will assist sales as a consultant and play a key role in selling Landa Digital Presses.

RESPONSIBILITIES

• Define, deploy and document the right digital workflow solution for Landa Customers based on customer assessment and needs.
• Work closely with Landa Workflow Group on defining/tailoring the right solution for Landa customers.
• Translate complex workflow use cases to requirements and work with the Workflow team at Landa on Promoting these.
• Train and mentor customers on how to best set up their workflow to maximize utilization of their Landa press
• Work with Landa Sales teams to develop and present solution proposals.
• Train customers on existing and newly implemented workflow solution(s)

REQUIREMENTS

• Familiarity with digital print production processes and technology - Must.
• At least ten years of relevant experience in graphics art and/or the Packaging industry. Including deep knowledge in content creation, pre-press, print, finishing, and fulfillment.
• Familiarity with graphics art workflow operations, including supply chain, content operations, and production management.
• In-depth knowledge of upstream Workflow 3rd Party solutions in the Printing industry, such as VDP Authoring Tools, Automation tools, Preflight, Imposition, Nesting, MIS, W2P etc.
• In-Depth knowledge and understanding of Color Management
• Understanding of cloud-based technology, file formats, data transmission and storage, JDF/JMF, Mac and PC Platforms.
• Experience as a solution architect – a Big Advantage
• Willingness to travel up to 50% of the time to different customers' sites