IT Relationship Manager & Escalation Engineer (Contractor)

August 20, 2024

CRG Solutions

San Pedro

OTHER

We are seeking an experienced IT professional to join our team. This role will focus on managing our relationship with our IT provider, handling complex technical issues, and ensuring optimal performance of our IT systems.

Responsibilities:

Relationship Management: Act as the primary liaison between the firm and our IT provider, ensuring smooth communication and effective collaboration.
Escalation Engineering: Serve as the Escalation Engineer for Level 3 issues, providing advanced troubleshooting and resolution for complex technical problems.
Microsoft 365 Administration: Manage and optimize Exchange Online, Share Point, and One Drive environments, including troubleshooting, configuration, and user support.
Entra ID Management: Administer and manage Entra ID (formerly Azure Active Directory) for identity and access management, including user provisioning and access control.
Power Shell Scripting: Utilize Power Shell to manage Exchange Online and automate tasks within the Microsoft 365 environment.
Technical Expertise: Apply your understanding of i OS and Mac OS ecosystems to address related issues and support users effectively.
Ticketing System: Proficient with ticketing systems, preferably Jira, for managing and tracking IT support requests.

Requirements:

Experience: Minimum of 2 years of experience with Power Shell scripting.
Technical Knowledge: Strong understanding of Microsoft 365 platforms, including Exchange Online, Share Point, and One Drive, with experience in managing Exchange Online using Power Shell.
Entra ID: Proficiency in managing Entra ID (Azure AD) for identity and access management.
Proficiency: Proficient with i OS and Mac OS platforms.
Problem-Solving Skills: Proven ability to handle and resolve Level 3 technical issues effectively.
Communication: Excellent interpersonal and communication skills for managing relationships and handling escalations.
High proficiency in English.

Preferred Qualifications: