September 5, 2024

CWT

Escazú

Group Travel Counselor II

Group Travel Counselor II
- (240000CN)

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.

Many of the world’s best-known and biggest companies and governments around the globe rely on CWT Meetings and Events to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business
As a travel counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
And as part of the Meetings and Events organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.
On a day-to-day basis, you will:

Create and complete travel arrangements (air, hotel, car, rail)

Ensure reservations are built according to client standards and preferences

Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience

Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares

Make changes or solve any issues that might occur during or before the travel

Assignments include both routine and non-routine work

Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Reviewing meeting profiles to ensure booking to meet specifics.

Monitoring and alerting Meetings & Events Planner in charge.

Monitoring fares/availability and communicating key information/risks to Meeting & Events Planner on a timely basis.

Keeping immediate manager and/or Meeting & Events Planner promptly and fully informed of all problems or unusual matters of significance.

Sound exciting? Welcome to a culture of caring
Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.
Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.

Speaking of longevity, CWT been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before
#Li-Remote

Qualifications

Let’s grow together
The meeting and events travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

The experience and attributes we’re looking for in new team members include:

3-5 or more years experience working as a Travel Consultant (or 5 years in other customer service industry)
Advanced knowledge of GDS (Sabre or Amadeus)
A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
Good verbal and written communication skills
Strong teamworking skills
A positive, “can do” attitude
Willingness to learn and grow!
CWT accepts Military experience/certifications as a substitute for some requirements.

Aditional Requirements

Completed an accredited travel school program or equivalent experience, including CRS instruction.
The ability to meet and maintain performance standards defined.
The ability to consult and strategize with clients, account managers, and meeting teams.
Proficiency with automated reservations.
The ability to portray a professional image.
The ability to work efficiently and minimize the cost of arrangements.
Strong written and verbal communication skills.
Attention to detail in working with group meeting process.
Ability to multi-task (multiple programs, clients, and tools).
Intermediate knowledge of MS Office Suite - particularly Word and Excel.

Internal candidates: Knowledge of the Moxie email program is highly desirable.

What’s in it for you?
There are all kinds of advantages to joining the CWT community. We hope these things have already won you over — but just in case, here are a few extra, important details you probably want to know:

Hands-on paid training
Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
3 weeks of vacation, 14 days of paid holidays, and 8 days of sick leave each full year
Both on-site and home-based positions available (US Only).
Flexible working options: Full-time, part-time, nights and weekends
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups

CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Talent Acquisiton Americas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Primary Location

Escazu

Work Arrangement

Office - CWT

Employment type

Standard

Job Family

Group Travel

Scope

Regional

Travel

Shift