Job Opportunities in Costa Rica


September 12, 2024

Amadeus

San José

OTHER


Customer Support Engineer - Self Service

Job Title
Customer Support Engineer - Self Service Job Title: Customer Support Engineer
Position type: Permanent
Location: San Jose, Costa Rica (Hybrid model)


About Your Business Area/Department :

Amadeus is growing in the Airport IT domain that represents a significant potential for diversification and company growth.
Amadeus designs, develops and delivers, in close partnership with customers, multiple applications to manage flight operations, process passengers and process baggage. Amadeus solutions enable our customers to handle efficiently ground operations with thousands of persons being synchronized through complex processes.

Summary of the role:
An Support Engineer is under training, mentorship and development to grow into the position of providing shift-based technical support for Airport IT products used by global airlines and airports.

In this role you’ll:
  • Respond to customer enquiries concerning Amadeus Airport IT solutions
  • Take ownership of customer issues from acknowledgement through to resolution
  • Lead the investigation, keep customers up to date on the progress, and make sure that all issues are resolved within a given timeframe
  • Escalate incidents that are outside the scope of team responsibilities to higher-level support groups within Amadeus or to external service providers
  • Apply proactive problem management and anticipate potential incidents
  • Document errors and resolutions related to Airport IT solutions
  • Create and update support documentation
  • Work with the customer service design team to develop new support models and implement new customers
  • Deliver training of Airport IT solutions to customers, business partners

About the ideal candidate:
Proficient/Fluent in English - Verbal and Written

Education:
  • Degree in IT or computer science/engineering and/or relevant work experience.
  • Certification in IT Systems and ITIL Fundamentals is a plus.
Functional Skills:
  • Strong command of spoken and written English. Other languages are beneficial.
  • Structured and clear written and verbal communication.
  • Flexibility to work on multiple projects simultaneously and adjust to changing
requirements.
  • Problem-solving approach with the ability to find alternative solutions.
  • Able to understand customers’ needs and resolve conflicts.
  • Flexibility and desire to work in a multicultural environment.
  • Availability to work on day shifts, weekends, and holidays as part of a global follow-the sun support team.

Personal Skills:
  • Analytical, methodical, and structured
  • Attention to detail
  • Team player
  • Excellent organization skills
  • Excellent interpersonal skills
  • Proactive and quick in action
  • Willing to embrace change

IT experience, skills, or knowledge of:
  • Windows server operating systems. Linux is a plus.
  • Virtual machine solutions such as VMware, Citrix.
  • Machine duplication and imaging.
  • Remote management and deployment software. Altiris is a plus.
  • Network assessment, and troubleshooting.
  • Databases and database engines. SQL and Splunk are a plus.
  • Understanding of application server technologies, e.g. IIS, Tomcat, JBoss.
  • Creating jobs and scripts.
  • Training delivery experience.
  • Airport IT or airport operation background is a plus.

What we can offer you:
  • Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
  • Work hybrid.
  • Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
  • Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!


Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Latest Job Opportunities


October 19, 2024

Edwards Lifesciences
Engineer II, Facilities (Building Maintenance)

OTHER

View Details

October 19, 2024

BCforward
Laboratory Technician

San José

OTHER

View Details

October 19, 2024

H.B. Fuller
Accounts Payable Specialist III

Tres Ríos

View Details

October 19, 2024

Johnson Controls
Building Controls Applications Engineer II - Major Projects

San José

View Details

October 19, 2024

Western Union
Senior Coordinator, Operations

Santa Ana

OTHER

View Details

Similar Jobs


September 7, 2024

Cognizant
French Customer Service Representative

Heredia

OTHER

View Details

September 7, 2024

Solventum
Customer Support Spec I

La Asunción

OTHER

View Details

September 9, 2024

Smith & Nephew
Team Manager - HR Customer Service Delivery (Alajuela, Costa Rica)

OTHER

View Details

September 5, 2024

Movate
Customer Service Agent Trilingual – Portuguese

Tres Ríos

View Details

September 7, 2024

Auxis
Customer Service Team Lead

Heredia

View Details

August 26, 2024

Universal-Robots
Customer Service Specialist
View Details

New Jobs from This Company


October 16, 2024

Amadeus
Global Expert Team Analyst

San José

OTHER

View Details

October 10, 2024

Amadeus
Digital Media Performance Analyst

San José

OTHER

View Details

September 16, 2024

Amadeus
Digital Media Performance Analyst

San José

OTHER

View Details

September 12, 2024

Amadeus
Customer Support Engineer - Self Service

San José

OTHER

View Details